To advance the college’s mission, vision, principles, values and strategic initiatives through continuous improvement decisions.

GENERAL JOB SUMMARY: 

Kirkwood students come from a wide range of backgrounds and life experiences. They demonstrate resilience in the face of academic and personal challenges, yet may still encounter barriers to access and success. The Associate Director for Student Assistance and Outreach advocates for student needs and leads college efforts to support students facing challenges and barriers, respond to reports of concern and foster a healthy campus community, on campus and off campus. As a member of the Associate Vice President’s leadership team, the Associate Director for Student Assistance and Outreach plays a central role in managing complex student matters, addressing student concerns with care and responsiveness, and leveraging resources to promote student success. The Associate Director leads a dedicated team focused on student access and will work collaboratively with colleagues across the institution and the broader community to support students' academic and personal development.

UNIVERSAL CORE COMPETENCIES: 

• Advocate for Continual Improvement - empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability - working together with a willingness to take ownership and account for our actions.
• Champion Service - anticipating needs and create a welcoming, diverse, and inclusive environment.
• Perseverance - commitment to excellence even in the face of adversity or delay in achieving success.
• Lead - regardless of title, through positive influence.

• Provides leadership, supervision, planning assessment and evaluation of Student Assistance and Outreach including Accommodation Services, off-campus housing, and Student Assistance. 
• Coordinates, assigns, and oversees case management of student concerns.
• Collaborates with college and community partners to ensure a high quality off-campus living experience, and streamlined, positive experiences for students accessing campus and community resources. 
• Advocates for student needs with on- and off-campus partners.
• Supports, implements, and assesses a student violence prevention education plan.
• Serves as a deputy Title IX Administrator and assists individual students who report concerns of sexual misconduct; leads the college’s education and prevention efforts related to interpersonal and sexual violence and collaborates with college employees to ensure Title IX compliance.
• Perform other related work duties as assigned.

• Provides outstanding customer service and serves as a positive representative of the department and the Student Services division, with the goal of improving student learning and success.
• Demonstrates strong oral and written communication skills.
• Possesses a strong working knowledge of student engagement, student concerns, and student development, including the needs of diverse learners.

• Maintains strong knowledge of college student development, accessibility, compliance, and student services.
• Works efficiently, effectively, and independently in an environment with regular interruptions.
• Collaborates with others in the department and across campus to fulfill the College’s strategic priorities.
• Provides leadership in the development of student success strategies for all students and identifies and addresses equity gaps in persistence and completion.
• Establishes and maintains positive relationships with students, colleagues, staff, administrators, and the public.
• Welcomes, values, and nurtures people of all backgrounds, perspectives, and experiences, and supports an inclusive environment that respects and accepts differences.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

Position involves working in an office setting. Occasional (10-33%) standing, pushing, pulling and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work. Constant (67-100%) sitting, walking, repetitive motion, talking and hearing.

• Master’s degree in Education, Student Affairs, Higher Education, or a related field.
• Five years of higher education experience.
• Demonstrated experience leading or coordinating student success efforts.
• Demonstrated ability to work as a member of a diverse team.
• Demonstrated ability to work with students with diverse needs and backgrounds.

Licenses, Certifications, or Registrations Required

• Include any required licenses, certifications, or registrations needed to be considered for the position.

PREFERRED QUALIFICATIONS, LICENSES, CERTIFICATIONS, OR REGISTRATIONS:

• Knowledge of Title IX and gender-based violence education programs.
• Community college experience.
• Prior experience with the student conduct process.
• Prior responsibility for providing equitable access to programs and services.

It is the policy of Kirkwood Community College not to discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, and actual or potential family, parental or marital status. If you have questions or complaints related to compliance with this policy, please contact the Vice President, Human Resources and Institutional Effectiveness (employees) or the Vice President of Student Services (students), 6301 Kirkwood Blvd. SW, Cedar Rapids, IA 52404,319-398-5572,equity@kirkwood.edu, or the Director of the Office for Civil Rights, U.S. Department of Education, Cesar E. Chavez Memorial Building, 1244 Speer Boulevard, Suite 310, Denver, CO 80204-3582, Telephone:(303) 844-5695FAX: (303) 844-4303, TDD 800-877-8339 Email:OCR.Denver@ed.gov.