The University of Iowa, Billing & ID Card Services team is seeking a Billing & ID Card Services Specialist. This position will provide comprehensive customer service and support to students, families, staff, and the public. This role ensures efficient operations and high-quality service delivery through phone, email, and face-to-face interactions. It demands meticulous attention to detail, strong communication skills, and advanced expertise in campus carding procedures, billing processes, and university policies. The specialist handles inquiries and escalated calls, addresses complex billing issues, and manages financial tasks such as posting U-Bill payments, processing scholarship checks, interpreting financial aid memos, an d handling billing fee appeals. Effective communication management is crucial, ensuring customers receive accurate information through continuous monitoring of various platforms. The individual will exercise a high level of autonomy in a fast-paced environment, requiring the ability to shift between a variety of duties seamlessly.

This position is eligible for hybrid work within Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually, and must comply with the and .

Duties to Include:

• Assist with training of new employees concerning Billing Office policies and procedures, provide functional supervision for student staff. Ensure staff remain in compliance with FERPA and the Fair Credit Reporting Act.
• Accurately identify and post daily U-Bill payments and electronic review of 529 plan payments and unidentifiable lock box payments, requiring attention to detail and compliance with cash handling procedures.
• Continuously monitor MyUI, SharePoint, Billing websites, and all Billing communications to ensure that students are always being provided the most accurate information.
• Collaborate as a team to serve as the primary point of contact for the Billing Office, handling and resolving inquiries and escalated calls from students, staff, and visitors via phone, email, and in person. Requires thorough understanding of system information and billing procedures, and the ability to interpret and apply policies, procedures, and programs.

Location: University Capitol Centre (UCC)

Schedule: Monday through Friday, 8:00am-4:30pm

 

About the University of Iowa:

Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.

Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.

Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.

Join us in making a difference at a leading Big Ten university and premier public research institution.

Required Qualifications:

• A Bachelor’s Degree in Business Administration or a related field, or the equivalent combination of education and experience is required.
• Typically 1 year related experience in an administrative and/or academic setting, including experience providing excellent customer service in a complex operational environment.
• Demonstrates strong interpersonal skills, including experience providing excellent customer service utilizing both written and verbal communication.
• Demonstrated ability to create, maintain, retrieve and archive electronic and procedural documents.
• Demonstrates ability to effectively transmit, receive, and accurately interpret information and needs of individuals and groups from a variety of backgrounds and perspectives.
• Proficiency with Microsoft Office applications of Word and Excel.

Desirable Qualifications:

• Demonstrates an understanding of FERPA and/or other university and federal regulatory rules, policies and laws related to confidentiality of information.
• Proficiency with MAUI or other student records system or product (i.e. Banner, PeopleSoft).

 

For additional questions, please contact Brooke McMurl at or 319-467-0719.

The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.