To advance the college’s mission, vision, principles, values and strategic initiatives through continuous improvement decisions.

GENERAL JOB SUMMARY: 

The Registrar’s Office supports students and the college through responsible and accurate maintenance of student records and consultation and guidance on issues related to course scheduling, student information systems, and related enrollment processes and procedures. Under limited supervision, the primary function of the Registrar Support Specialist will be assisting students over the phone and via email, entering data into computer files, maintaining student records, and providing backup to other staff as needed. 

UNIVERSAL CORE COMPETENCIES: 

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions. 
• Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment. 
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success. 
• Lead- regardless of title, through positive influence. 

• Spend at least 80% of the day assisting students over the phone and through email. 
• Represent the College in the most positive manner to students, parents, and community members.
• Communicate effectively with students, parents, and community members.  
• Run daily and weekly processes vital to the Registrar’s Office.
• Process enrollment verifications, high school transcripts, and various information requests.
• Accurately enter data to update student records and link documents to correct student or enter into correct workflow.
• Perform other duties as assigned.

PERFORMANCE EXPECTATIONS:

• You are able and willing to represent the College in the most positive manner with prospective, former, and current students, clients, suppliers, and the community we serve.
• You are committed to being self-motivated to provide services to students.
•  You are continually developing the technical skills necessary to successfully perform Registrar’s Office functions.
• You enjoy working with other people and the public and exhibit skill in working accurately with complex details.
• You remain calm when confronted with many competing demands for attention.
• You will develop working knowledge of student information system.
• You will provide excellent customer service skills and have a positive attitude.
• You will handle confidential information on a daily basis and in a professional manner.
• Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

Position involves working in an office setting. Occasional (10-33%) standing, pushing, pulling and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work. Constant (67-100%) sitting, walking, repetitive motion, talking and hearing. 

• High school diploma or equivalent. 
• Customer service experience.
• Must have recent and relevant experience or education related to modern databases and other computerized systems.

PREFERRED QUALIFICATIONS

• At least one year of experience working in higher education is preferred.
• Associate degree preferred.

It is the policy of Kirkwood Community College not to discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, and actual or potential family, parental or marital status. If you have questions or complaints related to compliance with this policy, please contact the Vice President, Human Resources and Institutional Effectiveness (employees) or the Vice President of Student Services (students), 6301 Kirkwood Blvd. SW, Cedar Rapids, IA 52404,319-398-5572,equity@kirkwood.edu, or the Director of the Office for Civil Rights, U.S. Department of Education, Cesar E. Chavez Memorial Building, 1244 Speer Boulevard, Suite 310, Denver, CO 80204-3582, Telephone:(303) 844-5695FAX: (303) 844-4303, TDD 800-877-8339 Email:OCR.Denver@ed.gov.