Help individuals move from homelessness to stable, permanent housing. The Staffing Director provides leadership for the 24-hour Resident Support team at The Commons on 16th, ensuring a safe, welcoming, and well-operated housing environment. This position oversees hiring, training, scheduling, supervision, and staff development while ensuring high-quality service delivery and compliance with program standards. The ideal candidate is an experienced leader with a passion for Housing First principles, staff development, and supporting individuals transitioning from homelessness.

 

ESSENTIAL SKILLS:

• Strong leadership and employee development skills.
• Knowledge of Housing First, trauma-informed care, harm reduction, and person-centered service delivery.
• Excellent conflict resolution and crisis management abilities.
• Experience with staff scheduling and workforce management.
• Strong organizational and documentation skills.
• Ability to make sound decisions in fast-paced environments.
• Proficiency with Microsoft Office and electronic documentation systems.
• Strong verbal and written communication skills.

 

ESSENTIAL JOB FUNCTIONS:

Staff Leadership & Supervision

• Recruit, interview, hire, onboard, train, and supervise Resident Support Specialists.
• Develop employee work schedules that ensure continuous 24-hour staffing coverage.
• Manage staff attendance, leave requests, scheduling changes, and emergency shift coverage.
• Conduct regular supervision meetings, performance evaluations, coaching, and professional development.
• Address employee performance concerns through progressive coaching and disciplinary processes when appropriate.
• Foster a positive, collaborative, and trauma-informed workplace culture.

Program Operations

• Oversee daily operations of the Commons on 16th facility to ensure consistent implementation of policies and procedures.
• Monitor shift activities and ensure smooth communication between first, second, and third shifts.
• Review daily shift notes, incident reports, and documentation for quality and follow-up.
• Coordinate resident intake, move-in, and unit turnover processes with program staff.
• Ensure facility operations maintain a safe, clean, and welcoming environment.
• Coordinate with maintenance staff or contractors regarding facility concerns.

Quality Assurance & Compliance

• Ensure staff maintain accurate documentation and complete required data entry.
• Monitor compliance with program policies, safety procedures, confidentiality standards, and resident expectations.
• Review incidents and develop corrective actions or training opportunities when necessary.
• Support implementation of continuous quality improvement initiatives.

Training & Staff Development

• Develop and implement onboarding plans for new employees.
• Coordinate ongoing staff training related to trauma-informed care, de-escalation, safety, documentation, crisis response, and agency policies.
• Promote staff development and encourage best practices in resident engagement.

Resident Safety & Facility Oversight

• Ensure consistent implementation of building security procedures, visitor management, curfew expectations, and emergency response protocols.
• Respond to significant incidents requiring supervisory intervention.
• Serve as a resource for staff during complex resident situations.
• Participate in the agency's on-call rotation as assigned.

Collaboration

• Work closely with the Homeless Systems Manager, case management staff, healthcare providers, outreach teams, and community partners to support coordinated service delivery.
• Participate in leadership meetings, case conferences, and quality improvement initiatives.
• Assist with implementation of new operational procedures and organizational priorities.

Administrative Responsibilities

• Monitor staffing patterns and identify operational needs.
• Assist with operational reporting and data collection.
• Participate in budget planning related to staffing and operational needs.
• Maintain personnel records and required training documentation.
• Perform other duties as assigned.

 

QUALIFICATIONS:

• Bachelor's degree in Human Services, Social Work, Criminal Justice, Public Administration, or related field preferred. Relevant experience may substitute for education.
• Minimum of three years of supervisory or leadership experience.
• Minimum of one year experience in human services, housing, shelter operations, behavioral health, or a related field preferred.
• Experience supervising employees in a 24-hour operation preferred.
• Valid driver's license and reliable transportation.
• Ability to successfully complete all required background checks.