To advance The Kirkwood Community College Center for Hospitality Excellence's vision to lead the world in educating and preparing the finest hospitality professionals that will impact the global community. Our Mission is to be the best place to learn, recruit and stay. We do this by teaching, developing and serving.

GENERAL JOB SUMMARY: 

With limited supervision, perform duties including making beds, replenishing linens and bathroom supplies, cleaning rooms and halls, and vacuuming. This position serves as a trainer. Trainers are responsible for supervising the learning experience of students and new employees in all areas of The Hotel at Kirkwood Center, The Kirkwood Center for Hospitality Arts, and The Kirkwood Center for Continuing Education.

UNIVERSAL CORE COMPETENCIES: 

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions. 
• Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment. 
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success. 
• Lead- regardless of title, through positive influence. 

• Clean and maintain guest rooms, hallways, restrooms, and public areas to established standards.
• Consistently meet or exceed room cleaning time goals while ensuring quality is never compromised.
• Conduct thorough self-inspections of rooms before releasing them as “clean.”
• Perform special projects such as deep cleaning, floor care, upholstery and drapery cleaning, and seasonal housekeeping tasks.
• Keep housekeeping carts and storage areas clean, organized, and fully stocked.
• Demonstrate proper cleaning techniques and time management practices to team members.
• Serve as a professional role model, coaching and training new employees to meet service and cleanliness standards.
• Ensure compliance with safety regulations and required training.
• Assist with student practicum activities, including:
  1. Coaching and mentoring students in housekeeping skills.
  2. Supervising, observing, and documenting student performance.
  3. Providing feedback and reporting progress to program faculty.
  4. Supporting students in achieving course objectives and building confidence in their abilities.

• Foster a positive, respectful, and inclusive work environment for guests, students, and colleagues.
• Maintain consistent attendance and complete other assigned duties as needed.

PERFORMANCE EXPECTATIONS:

• Ability to read, understand, and follow written and verbal instructions.
• Ability to explain, demonstrate and teach job duties to others.
• Proficiency with cleaning tools, equipment, and safe handling of chemicals.
• Strong organizational and time management skills to support team efficiency.
• Commitment to teamwork and supporting all functions of the housekeeping department.
• Demonstrated ability to coach, mentor, and train both employees and students.
• Maintain professional, objective relationships with students, colleagues, and guests.
• Adhere to policies and procedures of the hotel and affiliated programs.
• Uphold confidentiality and display integrity in all interactions.
• Consistently demonstrate high standards of hospitality, professionalism, and service.
• Embrace and promote an inclusive environment that values diversity of backgrounds and perspectives.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements.  Individuals may perform other duties as assigned.

• Ability to stand and walk for extended periods of time (up to 8 hours or more per shift).
• Frequent bending, stooping, kneeling, reaching, and stretching.
• Ability to push, pull, and maneuver housekeeping carts, vacuums, and other equipment weighing up to 100 lbs.
• Frequent lifting and carrying of items such as linens, laundry, and cleaning supplies (typically up to 25–50 lbs).
• Ability to climb stairs and occasionally step stools/ladders.
• Manual dexterity to operate cleaning tools, equipment, and supplies.
• Ability to visually inspect rooms and spaces for cleanliness and maintenance issues.
• Sufficient hearing and speech to communicate effectively with guests, staff, and students.
• Ability to work in varying conditions, including exposure to cleaning chemicals, dust, and occasional outdoor tasks.

• Must be 18 years old.
• Must have a High School Diploma or Equivalent.
• Minimum two years’ housekeeping experience in a related hospitality setting.
• Demonstrate ability to meet or exceed productivity and quality standards within the 1^st 90 days.

PREFERRED QUALIFICATIONS, LICENSES, CERTIFICATIONS, OR REGISTRATIONS:

• ·Post high school degree.

• Prior leadership experience in a related setting.