• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.
• Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
• Lead- regardless of title, through positive influence.

• Prepare department work schedule and ensure department is adequately staffed.
• Supervise, train, coach, and mentor all front desk and bell staff.
• Ensures brand standards are followed by all staff.
• Models and maintains department standards of service.
• Greet, register, and assign rooms to guests of hotels or motels, escort them to their destination in the building when needed.
• Keep records of room availability and guests' accounts, manually or using computers.
• Compute bills, collect payments, and make change for guests.
• Perform simple bookkeeping activities, such as balancing cash accounts.
• Review accounts and charges with guests during the check-out process.
• Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
• Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
• Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
• Receive and mark baggage by completing and attaching claim checks.
• Assist travelers and other guests with special needs.
• Deliver messages and run errands for guests.
• Explain the operation of room features such as locks, ventilation systems, and televisions. 
• Maintain clean lobbies or entrance areas for travelers or guests.
• Maintain vehicles in guest ready state.
• Regular and consistent attendance at work.
• Perform other related work duties as assigned.

• Serve as professional role model.
• Assist students in achieving course objectives.
• Coach and nurture students in performance of skills.
• Treats students, faculty, college and professional staff equally in regards to gender, age, etc.
• Knowledge of hotel policies/procedures.
• Effective time management skills, ability to prioritize, ability to multitask.
• Ability to provide service in a courteous, prompt, and efficient manner.
• Ability to operate front desk equipment (e.g., copier, calculator, computer, fax, etc.).
• Demonstrate job flexibility.
• Work effectively with sales department to ensure groups are accurate.
• Work effectively and respectfully with diverse personalities. Possess ability to meet and deal effectively and courteously with hotel guests, students, personnel and all members of the community.
• Assume responsibility and exercise a high level of decision making, good judgment and problem solving skills.
• Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.

Occasional (10-33%) Sitting and lifting up to 100 pounds.   Frequent (34-66%) Walking and viewing a computer and other types of close visual work.  Constant (67-100%) standing, talking and hearing, and pushing, pulling and grasping 10-50 pounds.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements.  Individuals may perform other duties as assigned.
 

• High school diploma or the equivalent required. 
• Minimum of two years full-time experience in a related hospitality setting or the equivalent education and related work experience.
• Preference will be given to those candidates with a post high school degree.
• Preference will be given to those candidates with prior supervisory experience.

•  Valid driver license and ability to qualify for a class D Chauffer’s license required.