Front Desk Receptionist / Patient Coordinator

Are you passionate about providing warm, exceptional service and making every patient feel valued from the moment they walk in?

Blink Vision, a private eye care practice in North Liberty, Iowa, is seeking a friendly, professional individual to join our dedicated, friendly team. We are committed to delivering patient-focused, top-quality care in a welcoming and pleasant environment.

About the Role As a Front Desk Receptionist at Blink Vision, you will be the first as well as the last point of contact for our patients—greeting them warmly, managing appointments, handling administrative tasks, and ensuring a smooth, positive experience throughout their visit. This role is central to Blink Vision's success and patient satisfaction. You will report directly to Dr. Veatch and work collaboratively with our supportive team that truly appreciates your contributions.

We’re looking for someone outgoing, organized, and reliable, with excellent communication skills and a genuine team-player attitude. No prior optometry or medical office experience is required—we’re happy to provide thorough on-the-job training to help the right person with the right personality excel and deliver outstanding service.

Enjoy a healthy work–life balance! Our office is open Monday through Thursday — closed Fridays, Saturdays, and Sundays so our team can rest and recharge.

Key Responsibilities

• Greet patients and visitors warmly upon arrival and provide a friendly, welcoming atmosphere.
• Check patients in and out, verify insurance and vision benefits, collect copays, and process payments accurately.
• Schedule, reschedule, and confirm appointments efficiently to maintain optimal patient flow.
• Answer incoming phone calls professionally, address inquiries, and direct calls as needed.
• Manage patient records in our Electronic Medical Record (EMR) system—update demographics, scan documents, and ensure accuracy.
• Handle insurance verification, pre-authorizations, and billing questions with patients.
• Maintain the front office area, including keeping it tidy and organized.
• Assist with patient recall/reminders, sending notifications for appointments or ready orders.
• Perform additional administrative tasks as assigned to support the team and the doctor.

Skills and Abilities

• Friendly, approachable, and enthusiastic with a positive attitude.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities in a busy environment.
• Proficient with computers and comfortable learning EMR systems (experience is a plus).
• Reliable, detail-oriented, and able to maintain confidentiality.
• Team-oriented while comfortable working independently when needed.
• Quick learner with a proactive and adaptable mindset.
• This position may occasionally assist with other office positions as required, Blink Vision staff are cross-trained to help other team members.

Qualifications

• Evidence of reliability and positive performance in past roles.
• High school diploma or GED required.
• 2+ year of customer service or administrative experience (required).
• Previous medical office or EMR experience (a plus).
• Professional appearance and demeanor.
• Ability to reliably commute to North Liberty, IA 52317 (required).

Work Hour Details

• Job Types: Part-time (approximately 25 hours/week, 3 days) or Full-time (approximately 35 hours/week, 4 days).
• Schedule:
• Day shifts: Monday, Wednesday, Thursday (8:00 AM - 5:30 PM); Tuesday (11:00 AM - 6:30 PM).
• No Fridays, weekends, or on-call shifts (office closed).
• Work Setting: In-person, private practice clinic in North Liberty, IA.