To advance the college’s mission, vision, principles, values and strategic initiatives through continuous improvement decisions.

GENERAL JOB SUMMARY: 

Under moderate to limited supervision, provides department support, manages department processes, and ensures smooth running of the office. The typical hours for this position will be between Monday through Friday from 8 am to 5 pm.

UNIVERSAL CORE COMPETENCIES: 

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions. 
• Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment. 
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success. 
• Lead- regardless of title, through positive influence. 

• Answer and/or re-direct inquiries from internal and external customers either via phone calls, email, or in person.
• Coordinate materials for mailings, maintain department records, generate reports, schedule and coordinate meetings and events, and maintain records.
• Regularly update department documents, communication, and assure accuracy of all messaging related to the department.
• Assist with planning department activities, student events, and clerical duties.
• Adhere to all policies and procedures of the department and college.
• Duties as assigned.

PERFORMANCE EXPECTATIONS: 

• Ability to work in a fast-paced, cross-functional, team-based environment.
• Be able and willing to represent the college in the most positive manner to prospective, former and current students, colleagues, clients, suppliers and the community we serve.
• Establish and maintain good working relationships with students, colleagues, academic departments, and college partners.
• Strong reading comprehension, speaking, and writing skills.
• Be reliable, organized, and effective at time-management.
• Maintain confidentiality related to students and fellow employees.
• Ability to provide service in a courteous, prompt, professional, and efficient manner.
• Demonstrate problem-solving skills and maintain composure in challenging situations.
• Participate in relevant professional development related to work expectations, college student development, and understanding the role of academic advising.
• Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned. 

Position involves working in an office setting. Occasional (10-33%) standing, pushing, pulling and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work. Constant (67-100%) sitting, walking, repetitive motion, talking and hearing.  

• Associate’s degree or work experience in an office-support role.
• Comfortable using and learning new technologies and can demonstrate proficiency in Microsoft 365, Microsoft office products, Zoom, and appointment scheduling software.
• Proficient in using standard office equipment such as copiers, scanners, phones, and check-in systems.

PREFERRED QUALIFICATIONS, LICENSES, CERTIFICATIONS, OR REGISTRATIONS: 

• Certifications in office or related technologies.
• Work experience in an educational setting.
• Comfortable with data collection and processing.
• Open to learning and developing process improvements.