Counseling and Health Center (CHC) is a group mental health practice located in Iowa City, IA. We are committed to offering compassionate, high-quality care in a warm and collaborative environment. We are currently seeking a dependable and detail-oriented Office Coordinator to help support the daily operations of our practice.
This is a part-time position ideal for someone who is organized, personable, and enjoys working in a calm and professional setting. The Office Coordinator plays a vital role in supporting both clinicians and clients, ensuring that the office runs smoothly and that patients feel welcome and cared for.

Position Details:

• Schedule: Monday–Friday, approximately 8:30 a.m. to 2:00 p.m.

• Workplace: On-site at our office, with the option to work remotely one day per week.

• Start Date: Position is currently open, though the start date is negotiable.

Key Responsibilities:

• Greet clients and maintain a welcoming, organized reception area.
• Manage scheduling, including waitlists, for multiple clinicians using online systems.
• Process client payments and manage basic billing/invoicing tasks.
• Prepare weekly deposits so that our accountant can complete payroll.
• Respond to phone and email inquiries professionally and promptly.
• Maintain client records and office documentation in compliance with HIPAA.
• Coordinate office supplies and assist with general upkeep and organization.
• Support clinicians with administrative tasks as needed.

Qualifications:

• Strong organizational and time management skills.
• Proficiency with Excel spreadsheets required.
• Kind, professional communication style.
• Prior experience in office administration or customer service preferred.
• Ability to handle sensitive information with discretion and integrity.
• Comfortable working independently in a small office setting.
• Familiarity with scheduling, billing, and electronic record-keeping systems preferred.
• Experience communicating with health insurance providers and verifying benefits is strongly preferred. 
• Experience in a mental health or healthcare setting preferred, but not required.