To advance the college’s mission, vision, principles, values and strategic initiatives through continuous improvement decisions. 

GENERAL JOB SUMMARY:  

Under limited supervision, performs student support and general office support work at the Kirkwood Regional Center at the University of Iowa (KRCUI) in Coralville. Duties to include but not limited to: coordinating student materials for Kirkwood classes; composing routine student correspondence; provide general software support to students; assisting with event setup and monitoring: maintaining records and general information that requires knowledge of policies and procedures related to Kirkwood Community College and KRCUI initiatives. The typical working schedule will be Monday through Friday from 7 am to 1 pm. This position may require working a rare evening or weekend event.

UNIVERSAL CORE COMPETENCIES: 

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions. 
• Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment. 
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success. 
• Lead- regardless of title, through positive influence. 

• Provide positive, student, faculty and customer service with frequent interruptions 

• Perform various office clerical duties including filing, typing, scanning, maintaining copiers and other equipment, ordering supplies, sorting/distributing mail, etc. 
• Coordinate student support services for students in collaboration with campus departments.  
• Assist in the scheduling, promotion, registration, and starting of all Kirkwood offerings. 
• Assist with general software support to students. 
• Provide general classroom basic computer and audio visual support. 
• Assist in troubleshooting and scheduling center events including audio visual and presentation. 
• Assist with student life, registration and orientation activities for students. 
• Answer and/or re-direct basic inquiries from internal and external customers either via phone calls, email or in person.  Vital role with check in process for main office.
• Assist with marketing initiatives such as newsletters, social media.
• Perform other related work duties as assigned. 

PERFORMANCE EXPECTATIONS: 

• Be able and willing to represent the College in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve.  
• Exhibit skill in working accurately with complex details. 
• Must remain calm when confronted with many competing demands for attention. 
• Must develop a comprehensive knowledge of the college’s organization and personnel. 
• Must have comfort level for working in colleague database and college testing software 
• Must be a positive individual and possess excellent customer services skills. 
• Be able to handle confidential information in a professional manner. 
• Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.   

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned. 

Position involves sitting most of the time in an office setting. Occasional (10-33%) stooping, kneeling, crouching, grasping and walking. Frequent (34-66%) viewing computer and other close visual work and repetitive motion in using the computer to perform job-related functions. Constant (67-100%) communication: talking and listening, either face-to-face or via the telephone.

• High school diploma or equivalency required. Any combination of office/clerical experience and/or post–secondary office support training equivalent to two years of experience OR an appropriate Associates Degree. 

• Must have at least one year experience using word processing and computer equipment. Must be able to type at an acceptable level and experience with spreadsheets, databases, and presentation software preferred with computerized record systems helpful.  

PREFERRED QUALIFICATIONS, LICENSES, CERTIFICATIONS, OR REGISTRATIONS: 

• AA Degree preferred. 
• Two years related office experience and excellent computer skills and office equipment including—Microsoft Office, Image Now, Datatel, fax printer and copy machines. 
• Social Media management experience preferred.