To advance the college’s mission, vision, principles, values and strategic initiatives through continuous improvement decisions.

GENERAL JOB SUMMARY: 

Join a dynamic team at Kirkwood Community College’s Washington County Regional Center and make a meaningful difference in the lives of students and the local community! We are seeking an engaged, detail-oriented, and student-focused professional to serve as a key member of our administrative team.

In this role, you will lead efforts to coordinate innovative Continuing Education programming that empowers lifelong learning in Washington County. You’ll provide exceptional student support, collaborate with faculty and staff, and serve as a welcoming resource for the public. Your responsibilities will include managing records, composing communications, and ensuring smooth operations—all while applying your knowledge of college policies and procedures to deliver outstanding service.

This position offers the opportunity to shape educational experiences, strengthen community connections, and contribute to a mission-driven organization. Occasional evening hours may be required to support exciting Continuing Education events and programs.

UNIVERSAL CORE COMPETENCIES:  

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence. 
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.  
• Champion Service- anticipating needs and creating a welcoming, diverse, and inclusive environment.  
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.  
• Lead- regardless of title, through positive influence. 

• Serve as the primary point of contact for Continuing Education programs, ensuring accessible, high-quality learning opportunities that meet the needs of students and the Washington County community. Lead efforts in course coordination, programming, and marketing to expand educational reach and engagement. 
• Oversee the campus Test Center. Verify eligibility, administer, and proctor online, standardized, and classroom exams to support student success and credential attainment.
• Support departmental and campus-wide initiatives, including student life events and orientation activities, fostering a welcoming environment that enhances the student experience.
• Deliver exceptional front-line customer service, responding to inquiries from students, community members, and internal stakeholders via phone, email, or in person. Provide accurate information and guidance to ensure positive interactions and timely resolutions.
• Maintain smooth office operations through essential clerical tasks. 
• Provide dependable office coverage during scheduled hours, with the ability to independently open and close the building, reinforcing a safe and reliable campus presence for students and community members.

PERFORMANCE EXPECTATIONS:

• Serve as an enthusiastic ambassador for Kirkwood Community College, representing the College positively with prospective, current, and former students, community members, and partners.
• Foster strong connections and collaboration, enjoying interaction with diverse individuals while demonstrating accuracy and attention to detail in all tasks.
• Thrive in a dynamic environment, working efficiently and effectively even amid frequent interruptions.
• Deliver exceptional customer service with a positive attitude, ensuring every interaction reflects care and professionalism.
• Maintain confidentiality with integrity, handling sensitive information responsibly, and in accordance with college standards.
• Champion diversity and inclusion, welcoming and valuing people of all backgrounds, perspectives, and experiences while promoting an environment of respect and belonging.
• Demonstrate strong technical proficiency, including advanced skills in Microsoft Office and the ability to learn new systems quickly.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

Position involves sitting most of the time in an office setting. Occasional (10-33%) stooping, kneeling, crouching, grasping and walking. Frequent (34-66%) viewing computer and other close visual work and repetitive motion in using the computer to perform job-related functions. Constant (67-100%) communication: talking and listening, either face-to-face or via the telephone.

• High school diploma or equivalency required. Any combination of secretarial/clerical experience and/or post-secondary secretarial training equivalent to three years of full-time employment OR an appropriate Associate degree.
• Must have at least one year of experience using word processing and computer equipment. Must be able to type at an acceptable level, and experience with spreadsheets, databases, and presentation software preferred with computerized record systems helpful. 

PREFERRED QUALIFICATIONS, LICENSES, CERTIFICATIONS, OR REGISTRATIONS:

• AA
•  Two years related office experience and excellent computer skills and office equipment including—Microsoft Office, Google systems, fax, printer and copy machines.

It is the policy of Kirkwood Community College not to discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, and actual or potential family, parental or marital status. If you have questions or complaints related to compliance with this policy, please contact the Vice President, Human Resources and Institutional Effectiveness (employees) or the Vice President of Student Services (students), 6301 Kirkwood Blvd. SW, Cedar Rapids, IA 52404,319-398-5572,equity@kirkwood.edu, or the Director of the Office for Civil Rights, U.S. Department of Education, Cesar E. Chavez Memorial Building, 1244 Speer Boulevard, Suite 310, Denver, CO 80204-3582, Telephone:(303) 844-5695FAX: (303) 844-4303, TDD 800-877-8339 Email:OCR.Denver@ed.gov.