Lead IT Support Consultant-Nurse Call Systems -Remote Eligible w / in Iowa

This position is primarily remote but may be required to work onsite at times. Remote work must be performed at an offsite location within the state of Iowa. Successful candidates must comply with requirements of the remote work program and related policies.

Position Summary:
The University of Iowa Hospitals and Clinics department of Health Care Information Systems is seeking a Lead IT Support Consultant. This position will manage a multi-year replacement project for existing Nurse Call Systems, and to provide ongoing operational support of the Rauland Responder 5 Nurse Call Systems. Also, to manage current legacy Nurse Call systems deployed across UI Health Care. Design and implementation for UI Health Care capital constructions will also a key role of this position.

Position Responsibilities:

• Collaborates with project stakeholders to define and lay out the large scale and/or multiple interdependent overall project work plan for the development and implementation of projects and services across multiple required technologies
• Continually communicates with key contacts from within the hospital or organization that may have organization- and external vendors, while maintaining awareness of the project wide implications. scope and objectives, and the overall project requirements and timeline.
• Manages vendor relationships and organizing vendor staffing appointments at UIHC.
• Manages the strategic roadmap for the Nurse Call platform
• Manage small team of technicians. Monitoring their performance, discipline management and career development.
• Applies a broad understanding of Nurse Call system disciplines 
• Creates standard configurations for the Nurse Call system for the facility
• Provides recommendation along with Nursing for nurse call priority unit replacement.
• Creates a statement of work and floor plans that show existing systems for demolition and new work. • Works with the various teams and vendors to develop integrations between the Nurse Call System and other systems using middleware as needed (EMR, Interactive Patient System, and reports. ADT/HL7, RTLS, Staff Assignments, mobile devices).
• Troubleshoots and provides technical support on the hardware software applications and integrations. 
• May provide direct end user assistance and consultation
• Oversees the delivery of training programs 
• May train users in large group, small group, and/or one-on-one sessions.
• Prepares and updates system documentation to ensure knowledge transfer
• Recommends procedures to improve efficiencies 
• Ensures regulatory compliance 
• May assist in budget development

Health Care Information Systems (HCIS) provides and supports information and communication systems and technology that facilitate quality patient care, progressive medical education, and innovative research.

HCIS services University of Iowa Health Care by providing comprehensive, high level support for patient care delivery, internal and external communication, technology innovation, medical education, and research. Creating and maintaining a positive, productive, and rewarding environment for information technology and communication staff.

Pay Grade: https://hr.uiowa.edu/pay/pay-plans/professional-and-scientific-pay-structure-b
Salary: $65,000 to commensurate – 5B
Percent of Time: 100%
Location: 200 Hawkins Dr, Iowa City, Iowa
Staff Type: Professional & Scientific
Type of Position: Regular 

Education Required
Bachelor's degree or equivalent combination of education and experience

Required Qualifications:

• Experience (typically 3-5 years) providing technical support for complex integrated systems, locations and services
• Technical project manager or project leadership experience
• Working experience with Word, Excel, Visio and/or CAD
• Ability to communicate effectively both verbally and in writing with technical and nontechnical staff.
• Demonstrated experience working effectively in a diverse environment
• Experience with Nurse Call Systems
• Experience with RTLS or RFID systems
• Experience with system integration or middleware experience.
• Experience in a healthcare or health industry environment

Desired Qualifications

• Working level knowledge and/or experience with voice/data networks
• Ability to prioritize multiple tasks
• Technical training experience

For additional questions contact Brian Hegland brian-hegland@uiowa.edu

The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.