To advance the college’s mission, vision, principles, values and strategic initiatives through continuous improvement decisions.

GENERAL JOB SUMMARY: 
Under direct supervision, answer phone calls for the One Stop Office during peak periods. The position also involves working with confidential information. This position will work variable hours between 8 am and 5 pm from Monday to Friday and will work around student class schedules.
 
UNIVERSAL CORE COMPETENCIES: 

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions. 
• Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment. 
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success. 
• Lead- regardless of title, through positive influence. 

• Answer questions via the phone regarding financial aid, registration, billing and Admissions
• Perform limited duties to assist students with financial aid and registration. 
• Receive and process Financial Aid and Enrollment documentation. 
• Performs other related work duties as assigned.

• Must be enthusiastic, self-motivated and energetic with the ability to meet and deal effectively with students, parents, college personnel and the community we serve.
• Work efficiently and effectively in an environment that at times can be stressful and have frequent interruptions.
• High level skills in the application of collaborative, organizational, interpersonal and communication skills—oral and written.
• Possess strong multi-tasking skills.
• Requires strong organizational skills, good communication skills and attention to detail. 
• Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.  

Position involves working in an office setting. Occasional (10-33%) standing, pushing, pulling and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work.  Constant (67-100%) sitting, walking, repetitive motion, talking and hearing. 

• High School Diploma.
• Preference given to those with call center experience.
• Must type 50 WPM.