Tracker - Juvenile Detention

HOURLY WAGE: New Hire: $20.54  ·  90 days: $21.58  ·  1 year: $22.80  ·  2 years: $24.03  ·  3 years: $25.33

Assumes responsibility for providing tracking, monitoring and outreach services to at-risk, delinquent or allegedly delinquent youth within the parental home.

Duties:

• Provides intensive supervision that may include multiple daily contacts through direct personal contact, telephone or electronic monitoring devices.
• Work is performed according to well-defined policies and procedures under the supervision of the Juvenile Detention & Diversion Services Director in the Juvenile Detention & Diversion Services Department.
• Knows the County’s Customer-Centered Culture principles, the County’s Mission, Strategic Plan and Core Values and demonstrates a commitment to customer satisfaction for all customers on a regular basis.
• Provides services to children and families in their home as requested by the Juvenile Court, such as: intensive supervision which includes frequent face-to-face and telephone contacts, curfew checks, monitoring of school attendance, employment obligations, court appearances and compliance with other Court-ordered expectations; may include electronic monitoring; fits youth with electronic monitoring bracelets; monitors movement of program participants and follows up on possible infractions of rules/procedures; crisis intervention which may address conflict or problems within the home or school settings; monitors progress of community service requirements and/or restitution provisions; other duties as specified by the Juvenile Court Officer.
• Implements individualized tracking plans in consultation with all interested parties.
• Attends staff meetings and communicates relevant information to team members and collaterals.
• Maintains complete and accurate documentation of case management services and all client and collateral contacts.
• Collects and inputs data into computer database.
• Maintains thorough records including program statistics, forms and written reports.
• Completes all paperwork in a timely manner.
• Collects urine specimens as ordered by the Court.
• Transports clients to medical/dental appointments, court appearances, and other scheduled appointments as required.
• Provides for maintenance of county vehicles used to conduct business.
• Performs all other related duties as assigned.
• Knows the products they personally produce and the customers of each product. Listens to the “Voice of the Customer” and closes gaps between customer expectations and experience whenever possible.

Qualifications:    

• Associate’s degree in the social sciences or a related field required. 
• One (1) to three (3) years of experience working with delinquent adolescents and their families within the last five (5) years required. 
• Familiarity with the juvenile court system and procedures.
• Working knowledge of family dynamics. Working knowledge of adolescent and child behavior.
• Knowledge of the behavior patterns common to various stages of child development. Knowledge/understanding of effective disciplinary techniques.
• Basic understanding of community resources available to youth and families.
• Skills to cultivate and maintain positive working relationships with parent, guardians, youth, co-workers, law enforcement, juvenile court officers, community organizations, and other professionals involved with the youth.
• Ability to maintain composure and exercise sound judgment under stressful circumstances.
• Ability to recognize problems and provide immediate, appropriate intervention.
• Ability to hold others accountable and enforce regulations with firmness, tact and diplomacy.
• Ability to effectively deal with volatile or distraught youth. Ability to participate in physical restraint of hostile, aggressive or combative youth.
• Ability to interact effectively with youth and families from diverse cultures and socio-economic backgrounds.
• Ability to remain flexible and adapt to change.
• Self-directed; ability to work independently.
• Skills to organize and prioritize workload to meet multiple and competing deadlines and achieve optimum outcomes.
• Effective verbal and written communication skills.
• Demonstrated ability to compose clear, concise, accurate reports and perform basic math calculations.
• Skill in the use of basic word processing and spreadsheet computer programs to develop reports and accurately document and maintain data.
• Good physical condition.
• Valid State of Iowa Driver’s License required.
• Must have own transportation and proof of auto insurance.
• A person who has a record of a criminal conviction or founded child abuse report shall not be employed, unless an evaluation concludes that the crime or founded abuse does not merit prohibition of employment.
• Certifications required after hire include Mandatory Child Abuse Reporting, CPR and MANDT.
• Must pass a County physical examination which includes a drug test after offer of employment.
• Regular work attendance required. Actual hours worked each day may vary based on consumer need.

Shift:

• 12:00 p.m.- 8:30 p.m. Friday-Tuesday

Hourly Wage:

• New Hire: $20.5
• 90 days: $21.58 
• 1 year: $22.80 
• 2 years: $24.03 
• 3 years: $25.33