Administrative Support Specialist

The Administrative Support Specialist performs a range of skilled administrative activities to provide support throughout the organization. This position will interact with staff, volunteers, community members and agencies. Position requires considerable judgment, initiative, confidentiality, and knowledge of United Way, and functions with minimal supervision.

This role is 100% on-site at our Cedar Rapids office.

 

Organizational Support:

• Serve as a first point of contact for and provide excellent customer service to callers and visitors, assisting or directing to the appropriate resource.
• Fulfill office needs by coordinating office supply inventory, maintaining general office equipment (postage machine, phones, copiers, etc.) and serving as a liaison between operations, Human Services Campus tenants, and appropriate vendors.
• Maintain accuracy and confidentiality of records including but not limited to contact lists, membership rosters, database records, manuals and files, and other administrative documents.
• Provide additonal assistance to other departments as assigned. 
• Manage incoming and outgoing mail and assisting with copying, faxing, filing, mailing, and other similar tasks.

Campaign Support:

• Perform audit of campaign envelopes to verify accuracy of information received.
• Manage donor thank you letter processing and distribution.
• Administer annual campaign pledge processing and other campaign-related tasks.
• Coordinate presenters during company campaigns.

 

Data Integrity:

• Routinely audit donor records and other gift related records.
• Update procedures for ensuring the integrity of the donor database.
• Maintain accuracy of database records including but not limited to contact lists, membership rosters, database records, manuals and files, and other administrative documents.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be frequently required to use finger and hand motion and occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move objects up to 30 lbs. Specific vision abilities required by this job include close vision and ability to adjust focus.

Differentiate between urgent and non-urgent matters, collect relevant information, and consult with supervisor or other team members before making major decisions. Understand organizational priorities and implement projects accordingly.

Note: This job description indicates the normal type and level of work expected of the incumbent. Incumbent may be asked to perform other duties as apparent or assigned.