Systems Administrator, Information Services

Mercy Medical Center

This position supports Mercy's philosophy of patient centered care by delivering professional support of Mercy Medical Center's server and storage infrastructure. This position readily deploys new and upgraded systems along with maintaining the lifecycle maintenance of existing systems and network and procedural documentation.
Job Duties
  • Deploys new and upgraded systems.
  • Maintains lifecycle of existing systems.
  • Creates and maintains network and procedural documentation.
  • Responds to escalated requests for technical support.
  • Provides management reporting and analysis.
  • Performs break-fix root cause analysis and resolution.
  • Installs and relocates information systems equipment as approved by information systems management within a defined time period.
  • Facilitates day-to-day operations of the data center.
  • Schedules computer maintenance and downtime.
  • Maintains systems, participate in system analysis and research, execute disaster recovery plan.
  • Communicates effectively with technical and non-technical personnel.
  • Participate in on-call rotation.
  • Escalation point for Service Desk.
  • Identifies quality improvement opportunities.
Knowledge, Skills and Abilities
  • Experience installing, configuring, patching, and troubleshooting modern Windows client and server operating systems.
  • Experience with Office365 application management.
  • Proficient in computer skills including Microsoft Word, Excel, PowerPoint, Outlook, and internet research skills.
  • Working knowledge of Microsoft Infrastructure technologies, including Active Directory, DNS, and DHCP.
  • Knowledge of security tools and data security requirements.
  • Working knowledge of application and desktop virtualization technology.
  • Ability to follow change management procedures utilizing ITIL standards.
  • Demonstrates project coordination ability.
  • Critical thinking and attention to detail. Exhibits good judgment.
  • Experience troubleshooting and knowledge of troubleshooting methodology.
  • Excellent organizational and time management skills.
  • Demonstrates ability to create system and procedural documentation.
  • Experience with enterprise blade server systems.
  • Ability to work independently.
  • Ability to configure, maintain, upgrade and package all Windows-based clinical and financial applications and services.
  • Working knowledge of software packaging/deployment technology (ex SCCM, Symantec).
  • Working experience and understanding of software/OS patch management.
  • Experience with versioning control.
  • Familiarity with management of Single Sign-on solutions.
Professional Experience
  • Experience working in an environment with server virtualization technologies, such as VMware/Hyper-V.
  • Required: Associates or technical school degree in computer science or equivalent work experience of at least two years.
  • Preferred: Bachelor's Degree in Computer Science with emphasis on Network management / administration preferred. Experience with Citrix and VMware.
Licensure, Certification, Registration
  • Preferred: Citrix, Microsoft, HP or WMWare certification, Epic

Location: Mercy Medical Center - Cedar Rapids · Information Services
Schedule: Full Time, Day, 8a to 5p with on call rotation

Job ID: 80860

Posted 7 days ago

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