End User Computing Support Engineer

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The End User Support Engineer I is responsible for providing End user Support Services to colleagues. The holder of this role will be part of a team ensuring end to end support services are delivered to a high quality

Primary Responsibilities:

  • Responsible for delivery of high-quality end-user support services to staff across all locations.
  • Responsible for providing all desktop operating system support, both Windows PC & Apple Mac
  • Responsible for providing support of desktop software, including standard and modified applications
  • Responsible for working with third party service providers to ensure end to end support is maintained as required
  • Responsible for providing end user support of cloud-based services, eg Office365.
  • Working to ensure that company SLAs are met for support to staff
  • Responsible for completing new hire and term requests within the SLA
  • Responsible for building all new laptop and desktops builds
  • Working with other licensing teams to ensure only fully licensed software is deployed and to ensure license records are maintained
  • Liaising with other EUS teams and the wider technology teams where necessary for major incident support
  • Follow all departmental processes
  • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels of the organization
  • Create & Update documentation
  • Travel to remote sites as required
  • Participate in the extended hours shift rotation, including weekends

Competencies:

  • Experience with support position within a large enterprise organization.
  • Microsoft Windows, MAC OS, Standard range of desktop applications, Cloud Solutions, Active Directory, including Group Policy, Mobile devices – iOS, Anti-Virus Systems, Software distribution systems, End User Collaboration systems, - email, video conferencing etc.
  • Knowledge of SCCM and software distribution tools.
  • Knowledge of basic networking including troubleshooting DNS / DHCP issues.
  • Knowledge of basic office telephony systems.
  • Ability to work with attention to detail, delivering service that is right first time.
  • Proven experience working in fast-paced, technology led environment.
  • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels of the organization.

 

Qualifications

Experience

Preferred

1 year: • 1-2 years of experience as part of an end user support team.

Job Benefits:

Health, Dental, 401K, Tuition reimbursement, Vacation / PTO, Dependant Care, Life Insurance

Job ID: 75906

Posted 18 days ago

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