Systems Administrator - CAST

Iowa Lakes Community College

GENERAL JOB SUMMARY:
This is a full-time position located in Cedar Rapids, Iowa, responsible for supporting CAST member colleges in their use of the Ellucian “Colleague” Enterprise Resource Planning (ERP) system and all related modules. Primary responsibilities for this position are to work as a team member to support the CAST infrastructure. This position is also responsible for the installation, configuration, upgrades, and testing of Ellucian Colleague modules. Some evening, weekend and holiday work will be required.
College Alliance Sharing Technology (CAST) is a consortium formed to support the technology needs of Iowa Lakes Community College and Northwest Iowa Community College. Iowa Lakes Community College is the “employer of record” for CAST staff and, as such, provides salary and benefits, and employee procedures for CAST staff. The primary mission of CAST is to maintain and support the infrastructure (servers, SANs, switches, firewalls, load balancers) and Colleague applications and modules. CAST staff are 2nd line of support for the member colleges with the College IT staff providing 1st-line support.

ESSENTIAL DUTIES / RESPONSIBILITIES % OF TIME
Constant (67-100%)
1. Oversee the daily performance of computer systems.
2. Troubleshoot problems to find the best solution. This may also include troubleshooting issues that may happen at a member college where the problem’s root cause and location is not immediately evident.
3. Setup, maintain, and perform updates for Ellucian Colleague products and supporting software that are needed to deliver applications to the member colleges.
4. Using helpdesk software, maintain records of problems encountered, remedial actions taken, or installation / configuration activities performed.
5. Write technical documentation and instructions.
6. Upgrade specified software packages and verify proper functioning.

Frequent
(34-66%)
1. Advise CAST Director when 3rd-party consulting expertise is needed to efficiently complete the system administration tasks in a cost-effective manner.
2. Design and implement major and minor architectural changes.
3. Maintain firewalls, DNS and DMZ.
4. Setup and maintain load balancers.
5. Setup monitoring systems across physical servers, virtual servers, storage, software, and other peripherals to send email alerts when problems occur.
6. Use VMware to maintain and change resources on virtual machines.
7. Setup and maintain virtual and physical Windows and Linux machines that host software applications.
8. Write programs/scripts that help with repetitive tasks, to minimize mistakes that are prone to occur through manual data entry, or to take corrective action to fix a problem.
9. Setup and maintain backups for databases and applications.
10. Ensure that backups are functioning properly and can be restored if needed.
11. Maintain a disaster recovery site that houses snapshots of servers and backup data in case of a catastrophic failure at the primary site.
12. Setup and maintain security in Active Directory, SQL Server, MySQL, and other applications across CAST.
13. Provide assistance to member college technical staff as needed.
14. Provide assistance to CAST support staff as needed.
15. Install specified software packages and verify proper functioning.
16. Research new offerings and upgrades and advise the CAST Director on implementation.
17. Develop and manage customizations and workarounds to keep the system easily maintainable.

Occasional
(10-33%)
1. Attend technical conferences and seminars to keep abreast of new software and hardware product development.
2. Setup and change out, when needed, desktop machines for CAST staff.
3. Spec out new hardware.
4. Perform hardware/software repairs and installation of the equipment in the datacenters where CAST has a presence (current datacenter locations are in Cedar Falls, Iowa and Cedar Rapids, Iowa.)
5. Other duties assigned by supervisor.

KNOWLEDGE, SKILLS, AND ABILITIES:
1. Represent the Consortium and member Colleges in a positive manner to other employees, students, visitors, and the general public.
2. Ability to utilize a personal computer to access information and enter data.
3. Ability to read and understand written and oral instructions or communications.
4. Strong interpersonal skills required to work as a team member.
5. Ability to efficiently perform tasks in an environment of occasional interruptions.
6. Demonstrated ability to assume responsibilities, deal effectively with problems, and exercise good judgment in making decisions.
7. Ability to assume initiative and work with minimum supervision.
8. Establish and maintain good working relations with colleagues and staff.
9. Technical skill level sufficient to perform tasks identified.

KNOWLEDGE, SKILLS, AND ABILITIES:
1. Represent the Consortium and member Colleges in a positive manner to other employees, students, visitors, and the general public.
2. Ability to utilize a personal computer to access information and enter data.
3. Ability to read and understand written and oral instructions or communications.
4. Strong interpersonal skills required to work as a team member.
5. Ability to efficiently perform tasks in an environment of occasional interruptions.
6. Demonstrated ability to assume responsibilities, deal effectively with problems, and exercise good judgment in making decisions.
7. Ability to assume initiative and work with minimum supervision.
8. Establish and maintain good working relations with colleagues and staff.
9. Technical skill level sufficient to perform tasks identified.

SPECIAL DEMANDS:
Medium work exerting 20 to 50 pounds of force occasionally (10-33%) and/or 10 to 25 pounds of force frequently (34-66%). Standing, walking, lifting, carrying, pushing, and pulling frequently. Typing, talking, hearing, and viewing various types of close work constantly (67-100%). Some work outside with extremes of temperature and moisture. Some work inside with extremes of temperature and noise. Climbing on ladders or other structures is expected. May be required to travel utilizing personal vehicle.

Employment with CAST through Iowa Lakes Community College is dependent upon successful passage of a criminal background check. Must be legally eligible to work in the United States without employer sponsorship.

The statements contained herein reflect general details as necessary to describe the essential functions, job duties/responsibilities, and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

MINIMUM QUALIFICATIONS:
An Associate’s Degree or diploma in an IT field or closely related area. Excellent interpersonal and problem solving skills. Two years of related experience providing systems administration support in an IT environment, preferably in a higher education setting. VMware, NetApp, Barracuda Load Balancer, Apache Tomcat, OpenJDK, Active Directory, DNS, Office365, SAML, SSL Certificates, Windows Server 2012+, RedHat Linux, Cisco, SCCM, SQL Server, PHP, MySQL, Xoops, Ellucian Colleague, UI, WebAdvisor, Self-Service, Mobile, WebAPI, Ethos Identity, Payment Gateway, SA Valet, Colleague Studio, Envision, Unidata, SQL, Windows 10 experience preferred.

SALARY: Commensurate with education and related experience, $50,000 minimum.

Job Benefits:

FRINGE BENEFITS: Paid sick leave, vacation, and holidays. Employee health, dental, and vision insurance. Partially funded family insurance available. Employee life and disability insurance. Employee retirement package.

Application Instructions:

APPLICATION PROCESS: The following items must be included in your application packet before it will be considered a complete application:
• Employment Application form
• Applicant Confidential Information form (This data is used to comply with government required affirmative action record keeping only and is not used for applicant screening purposes.)
• A letter addressing your qualifications for the position
• A resume
• A copy of transcripts, with originals due upon hiring
Only complete application packets will be considered for the position vacancy.
Review of applications will begin July 1, 2021. View complete job description and application process at www.iowalakes.edu/employment. Contact Lynn Miller at lmmiller@iowalakes.edu or 712-362-0409. Iowa Lakes Community College, Human Resources Office, 19 South 7th Street, Estherville, IA 51334. EEO/AA Employer

Job ID: 75170

Posted 17 days ago

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