IT Support Analyst- IT Customer Support Analyst

The University of Iowa

Job Reference #: 21002050

Health Care Information Systems has an opening for an IT Support Analyst. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides basic customer service and support for UI Health Care computer users and machines in a high call volume center. The shift will be an 8-hour work day, starting between 7:00 a.m. and 9:00 a.m., Monday through Friday for a 40-hour week. Duties include assisting customers by phone with computer, phone, application, and network support issues and creating a work order for each phone call handled. Work will be performed in a structured Help Desk setting. The position requires a professional demeanor, close attention to detail, strong team building skills and the ability to tolerate high intensity working conditions. The ability to make quick decisions based on professional judgment and written procedures is essential.

Health Care Information Systems (HCIS) provides and supports information and communication systems and technology that facilitate quality patient care, progressive medical education, and innovative research.

HCIS services University of Iowa Health Care by providing comprehensive, high level support for patient care delivery, internal and external communication, technology innovation, medical education, and research. Creating and maintaining a positive, productive, and rewarding environment for information technology and communication staff

Pay Grade:
Salary: $43,500 to commensurate – 3A
The University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at
Percent of Time: 100%
Location: 3281 Ridgeway Dr, Coralville, IA 52241
Staff Type: Professional & Scientific
Type of Position: Regular

Education Required

Bachelor’s degree in Computer Science, MIS, or IT-related field or equivalent combination of education and experience.

Experience Requirements

• 6 months to 1 year of work experience in a high-volume Help Desk, Call Center, or other Customer Service environment.
• Experience troubleshooting problems with Windows 7/10 and Microsoft Office 2016/365 Suite.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to quickly learn new software.
• Proven ability to work independently with a strong focus on customer service.
• Experience troubleshooting problems with iOS and Android devices
• Experience installing and troubleshooting local and network printers

Desired Qualifications

• Experience using applications running in a Citrix environment
• Experience troubleshooting and installing Citrix clients in Windows and Mac OS X
• Familiar with virtualization concepts
• Working knowledge of basic clinical application support.
• Working knowledge of LAN/WAN networking
• Working knowledge of computer hardware and peripherals.
• Experience troubleshooting problems with Mac OS X


Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.

Successful candidates will be subject to a criminal background and credential check. This position is not eligible for University sponsorship for employment authorization.

The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.

Application Instructions:

In order to be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process.

Job ID: 74153

Posted 11 days ago

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