IT Support Consultant – Desktop Support Specialist

University of Iowa Health Care Information Systems

Job Reference #: 21001048

The University of Iowa Hospitals and Clinics department of Health Care Information Systems is seeking an IT Support to provides configuration, installation and support of desktop hardware, software and peripheral equipment in an enterprise IT environment. Performs work in clinical, critical care, research and departmental environments, interacting with all levels of personnel, patients and visitors.  Works closely with peer teams promoting collaboration and consistent service delivery.  Embraces standardization, the adoption of best practices, documentation, customer service excellence and the continual improvement approach to IT.  Exercises all workflows while maintaining state and institutional policies and contributing to the support of organizational objectives.


Pay Grade:

Salary: $48,500 to commensurate – 4A

The University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave.  Complete information regarding the full benefits package may be viewed at

Percent of Time:  100%

Staff Type: Professional & Scientific


Education Required

Bachelor’s degree in a related field or an equivalent combination of education and related experience.

Experience Requirements

  • Experience, typically 1-3 years, supporting workstations running Windows 7/10 and MS Office 2010/2013/2016/365
  • Professional experience working with desktop hardware and software in a centrally managed workstation environment.
  • Demonstrated understanding of wired and wireless networking and security concepts.
  • Excellent oral and written communication skills to communicate effectively with a diverse population of technical and non-technical individuals.
  • Demonstrated ability to work in a team-based setting where consultation, flexibility, collaboration and cooperation are essential.
  • Ability to move and install IT equipment.
  • Must meet the University of Iowa Fleet Services program rules and regulations, due to the ability to drive University vehicles.

Desirable Qualifications

  • Experience with IT Service Management, Change Management, Continuous Improvement Initiatives, ITIL, LEAN and/or Project Coordination.
  • Experience with technical process documentation intended for both IT professionals and non-technical customers.
  • Experience working in a fast-paced environment that requires excellent time management skills and flexibility to balance workload.
  • Extensive interpersonal skills with the ability to disarm escalated situations with all levels of personnel.
  • Experience supporting Mac OS and/or Linux.
  • Experience working in a health care or health industry environment.


Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.


Successful candidates will be subject to a criminal background and credential check. This position is not eligible for University sponsorship for employment authorization.


To apply for this position visit our website by clicking apply now!


Competitive salary and outstanding fringe benefits.  Applicant credentials subject to verification.   The University of Iowa is an equal opportunity/affirmative action employer.  All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.


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University of Iowa Health Care is committed to excellence every time, Caring with our minds, hands and hearts.

Application Instructions:

In order to be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position.  A cover letter is desired as part of the application process.

Job ID: 72716

Posted 11 days ago

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