Tier 2 Tech Support

MobileDemand is looking for a Tier 2 Service Technician to assist in repair of PC’s and tablets, manage Service inventory parts and assist in other Service/Production related duties.  Must have strong mechanical skills, PC skills and prior experience in troubleshooting repair in a Service environment.

JOB DESCRIPTION:

• Inspect and troubleshoot hardware and determine problem if not already identified
• Run diagnostics as needed
• Repair, maintain and clean equipment
• Assist Sr. Tech when needed
• Repair processing (RMAs)
• Assist production area as needed
• Installing and updating software packages when required
• Demonstrate safe/responsible work habits
• Utilize various test programs and equipment to analyze system problems
• Managing Service Inventory
• Phone Support (help take in bound calls from tech support line)
• Email Support
• Support internal customer requests
• Help conduct equipment testing when needed
• Keep clear and concise case note for other techs
• General support for the service team and lead tech

Position Specifications

• Mechanical aptitude required
• Prior service experience required
• Ability to trouble shoot
• Attention to detail and ability to follow processes
• Organizational skills
• Effective communication
• Call center experience a plus
• Low return rate on repair work
• Must be able to meet required deadlines
• Interface with end users, other service technicians and support personnel

Compensation:

• Salary plus incentive compensation in line with experience / qualifications
• Paid vacation and holidays
• Company 401k program with match
• Company health/dental/vision plan
• Company life insurance and short/long term disability