Tier 2 Tech Support


MobileDemand is looking for a Tier 2 Service Technician to assist in repair of PC’s and tablets, manage Service inventory parts and assist in other Service/Production related duties.  Must have strong mechanical skills, PC skills and prior experience in troubleshooting repair in a Service environment.


  • Inspect and troubleshoot hardware and determine problem if not already identified
  • Run diagnostics as needed
  • Repair, maintain and clean equipment
  • Assist Sr. Tech when needed
  • Repair processing (RMAs)
  • Assist production area as needed
  • Installing and updating software packages when required
  • Demonstrate safe/responsible work habits
  • Utilize various test programs and equipment to analyze system problems
  • Managing Service Inventory
  • Phone Support (help take in bound calls from tech support line)
  • Email Support
  • Support internal customer requests
  • Help conduct equipment testing when needed
  • Keep clear and concise case note for other techs
  • General support for the service team and lead tech

Position Specifications

  • Mechanical aptitude required
  • Prior service experience required
  • Ability to trouble shoot
  • Attention to detail and ability to follow processes
  • Organizational skills
  • Effective communication
  • Call center experience a plus
  • Low return rate on repair work
  • Must be able to meet required deadlines
  • Interface with end users, other service technicians and support personnel


  • Salary plus incentive compensation in line with experience / qualifications
  • Paid vacation and holidays
  • Company 401k program with match
  • Company health/dental/vision plan
  • Company life insurance and short/long term disability
Applying for:

Tier 2 Tech Support


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Job ID: 72683

Posted 12 days ago

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