Senior IT Support Consultant- Desktop Support Specialist

University of Iowa Health Care Information Systems

Job Reference #: 20004037

The University of Iowa Hospitals and Clinics department of Health Care Information Systems is seeking a Senior IT Support Consultant to collaborate closely with senior leadership and peer teams to promote collaboration and consistent service delivery.  Embrace the adoption of best practices, centralized IT management, standardization, documentation, customer service excellence and the continual improvement approach to IT.  Exercise all workflows while maintaining state and institutional policies and alignment with organizational objectives.  Plan, coordinate and lead projects in addition to team daily operations through analysis, integration, installation, and troubleshooting of wired and wireless computing devices. Lead and perform work in clinical, critical care, research and departmental environments, interacting with all levels of personnel, patients and visitors. May provide functional leadership for IT support staff as applicable, whom perform advanced configuration and installation of IT hardware and software in an enterprise IT environment. 


Pay Grade:

Salary: $50,012 to commensurate – 5A

The University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave.  Complete information regarding the full benefits package may be viewed at

Percent of Time:  100%

Location: 200 Hawkins Drive, Iowa City, IA  52242

Staff Type: Professional & Scientific

Type of Position: Regular


Education Required

  • Bachelor’s degree in Computer Science, MIS, IT-related field, or equivalent combination of education and experience.

Experience Requirements

  • Experience (typically 3-5 years) supporting workstations running Windows 7/10 and MS Office 2010/2013/2016/365.
  • Extensive experience working with desktop hardware and software in an enterprise IT environment.
  • Excellent oral and written communication skills to communicate effectively with a diverse population of technical and non-technical staff.
  • Ability to move and install IT equipment.
  • Must meet the University of Iowa Fleet Services program rules and regulations, due to the required ability to drive University vehicles.
  • Support experience with wired and wireless networking and security concepts.

Desired Qualifications

  • Advanced interpersonal skills with the ability to disarm escalated situations with all levels of personnel.
  • Experience with IT Service Management, Change Management, ITIL, Lean and/or Project Coordination.
  • Experience triaging risks associated with non-standardized hardware and software configurations.
  • Prior experience leading either staff or initiatives in an IT enterprise environment.
  • Experience working in a health care or health industry environment.


Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.


Successful candidates will be subject to a criminal background and credential check. This position is not eligible for University sponsorship for employment authorization.


To apply for this position click apply now to apply online! 


Competitive salary and outstanding fringe benefits.  Applicant credentials subject to verification.   The University of Iowa is an equal opportunity/affirmative action employer.  All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.


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University of Iowa Health Care is committed to excellence every time, Caring with our minds, hands and hearts.

Application Instructions:

In order to be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position.  A cover letter is desired as part of the application process.

Job ID: 72084

Posted 16 days ago

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