Tier 2 Tech Support

MobileDemand

Tier 2 Service Technician to assist in repair of Rugged Tablet PC’s, manage Service inventory parts and assist in other Service/Production related duties.  Must have strong mechanical skills, PC skills and prior experience in troubleshooting repair in a Service environment.

Job Duties:

  • Inspect and troubleshoot hardware and determine problem if not already identified
  • Run diagnostics as needed
  • Repair, maintain and clean equipment
  • Assist Sr. Tech when needed
  • Repair processing (RMAs)
  • Assist production area as needed Installing and updating software packages when required
  • Demonstrate safe/responsible work habits
  • Utilize various test programs and equipment to analyze system problems
  • Managing Service Inventory
  • Phone Support (help take in bound calls from tech support line)
  • Email Support Support internal customer requests
  • Help conduct equipment testing when needed
  • Keep clear and concise case note for other techs
  • General support for the service team and lead tech

Requirements:

  • Mechanical aptitude required
  • Prior service experience required
  • Ability to trouble shoot
  • Attention to detail and ability to follow processes
  • Organizational skills
  • Effective communication
  • Call center experience a plus
  • Low return rate on repair work
  • Must be able to meet required deadlines Interface with end users, other service technicians and support personnel

Compensation & Benefits:

  • Salary plus incentive compensation in line with experience / qualifications
  • Paid vacation and holidays Company 401k program
  • Company health/dental/vision plan
  • Company life insurance and short/long term disability
Applying for:

Tier 2 Tech Support

MobileDemand

(.DOC, .DOCX, .PDF, .RTF, .TXT, .ODT, .PAGES, .WPS up to 2MB)

Job ID: 71901

Posted 9 days ago

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