IT Specialist

Frontier Co-op

Frontier Co-op is seeking an IT Specialist / End User Support Specialist to join our team. If you want to be a part of an organization that is known for having a culture built on openness, teamwork, and honest communication then apply today!

  • This position will be located in our Norway, IA plant, which is just a quick 15 minute drive from the south side of Cedar Rapids, IA.
  • We offer a highly competitive benefit package that includes Medical, Dental and Vision Insurance, 401K, subsidized childcare, onsite - subsidized cafeteria, tuition reimbursement & discount on company products, just to name a few.

This role will provide tier one desktop hardware, software and peripheral equipment support in an enterprise IT environment of more than 600 users and four locations. 

The End User Support Specialist will also be responsible for user account creation, configuration and management using documented procedures while prioritizing standardization, best practices, documentation, customer service excellence and a continual improvement approach to IT.  It will also be important to work closely with peer teams promoting collaboration and consistent service delivery while exercising all workflows as documented, maintaining company policies and contributing to the support of organizational objectives. 

You will train users of the system in appropriate and best usage of our IT infrastructure and resources. This position also provides administration to our cloud-based ERP software, Microsoft 365 presence in addition to other SAAS technologies implemented organization wide and participates in an on-call after hours rotation. A successful End User Computer Specialist must have thorough knowledge of computer software, hardware and a wide variety of Internet applications, networks and operating systems. The ideal candidate will have great troubleshooting skills, attention to detail and be a team player. The primary goal is to build, maintain and support our IT infrastructure to optimize the role of technology on business sustainability.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Serve as first point of contact to respond to requests for technical assistance in person, via phone, chat or email and log all interactions into help desk software
  • Take ownership of each communication with the customer, ensuring follow up communication is made as needed to ensure complete resolution of issues
  • Provision and decommission laptops/desktops, user accounts, mailboxes, and permissions
  • Update and maintain IT asset inventory
  • Assist with Windows operating systems, Microsoft applications and approved departmental software including all SAAS based corporate software
  • Assist with entire suite of cloud-based ERP software (Infor M3, SCE, IDM) application connectivity, administration and liaising with Infor support services
  • Support, configure and manage Motorola hand held devices, scanners and portable inventory hardware
  • Troubleshoot and resolve network communication, hardware, software, and connectivity issues for users
  • Respond to after hour emergencies  to ensure 24/7 availability of services and infrastructure in our production environment
  • Participate in the On-call rotation
  • Work with external vendors on meeting SLAs
  • Other duties may be assigned
  • Strives to reduce waste, recycle products whenever possible, and re-use resources when practical
  • Works safely at all times, follows safety rules and policies and participates in scheduled training
  • Reports injuries and near misses promptly and in required detailed format; proposes corrective action
  • Strives to reduce waste, recycle products whenever possible, and re-use resources when practical
  • Works safely at all times, follows safety rules and policies and participates in scheduled training
  • Reports injuries and near misses promptly and in required detailed format; proposes corrective action

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please submit a RESUME along with your employment application.

EDUCATION and/or EXPERIENCE

  • Associates degree (A.A.) in Computer Science or related field from two-year college or university; and five years of working experience with two years of experience in networking concepts; or equivalent combination of education and experience
  • Effective telephone skills to ascertain customer concerns, consider alternatives and provide customers guidance to solve their questions or issues
  • Strong knowledge of Microsoft Office application software and Windows operating systems
  • Strong troubleshooting skills
  • Good interpersonal skills and a strong ability to work with others in a team oriented environment
  • Positive and friendly attitude
  • Strong organization skills, attention to detail and ability to manage a constantly changing workload
  • Excellent verbal and written English language skills, including solid presentation skills
  • Ability to work independent of supervision
  • Some local travel will be required to all our of facilities on a regular basis (all within 45 miles of each other)

Click appy now to apply online today! 

 

COVID-19 Precautions

Anyone entering into our facilities are screened by having their temperatures taken and are required to wear masks when within 6 ft of others. 

Application Instructions:

To apply, please visit: www.frontiercoop.com and go under MEET & CAREERS.

 

Job ID: 71634

Posted 18 days ago

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