Lead Support Consultant – Facilitators

University of Iowa Health Care Information Systems

Iowa City, IA Technology / Healthcare $65,000 yearly

Job Reference #: 20001081

The University of Iowa Hospitals and Clinics department of Health Care Information Systems is seeking a Lead IT Support Consultant to directly supervise/manage the Customer Facilitator team, mobility team, and Technology Assistance Center (TAC) including 4 FTE and 2 students. Provide direct, expert-level support to customers as a working lead. 

Pay Grade: https://hr.uiowa.edu/pay/pay-plans/professional-and-scientific-pay-structure-b

Salary: $65,000 to commensurate – 5B

The University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at https://hr.uiowa.edu/benefits

Percent of Time: 100%

Location: 200 Hawkins Drive, Iowa City, IA 52242

Staff Type: Professional & Scientific

Type of Position: Regular

Education Required

Bachelor’s degree or equivalent combination of education and experience

Experience Requirements

  • Experience (typically 5-7 years) providing technical support for complex integrated systems, applications and services
  • Experience (typically 5-7 years) supporting workstations running Windows 7/10 and MS Office 2010/365.
  • Experience working collaboratively in a team-based environment
  • Experience supporting iOS/Android devices
  • Experience with technical process documentation
  • Excellent oral and written communication skills to communicate effectively with a diverse population of technical and non-technical staff.
  • Professional experience working with desktop hardware and software in a managed workstation environment.
  • Experience in technology and/or business process analysis and solution design in a Technical Product Support or Customer Service Center.
  • Excellent organizational skills
  • Expert-level customer service and collaboration background

Highly Desired Qualification

  • Experience managing/supervising employees

Desired Qualifications

  • Advanced interpersonal skills with the ability to disarm escalated situations with all levels of personnel.
  • Demonstrated ability to guide and align diverse talent with assigned work.
  • Experience with change management, continuous improvement initiatives, ITIL, LEAN and/or project management
  • Experience working in a Health Care IT environment.
  • Experience in project planning and implementing.
  • Experience with enterprise mobile device management (MDM) tools for iOS/Android
  • Experience collecting team performance metrics


In order to be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.

Successful candidates will be subject to a criminal background and credential check. This position is not eligible for University sponsorship for employment authorization.

Competitive salary and outstanding fringe benefits. Applicant credentials subject to verification.  The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.

Application Instructions:

To apply for this position visit our website at https://jobs.uiowa.edu/ and search job listings by the Information Technology category, requisition #20001081.

Job ID: 70276

Posted 9 days ago

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