Senior Application Developer, Communications Applications

University of Iowa Health Care Information Systems

Iowa City, IA Technology / Healthcare

The University of Iowa Hospitals and Clinics department of Health Care Information Systems (HCIS) are seeking an experienced technical professional as a Senior Application Developer, Communications Applications within the Communication and Collaboration Division. HCIS provides and supports information and communication systems and technology that facilitate quality patient care, progressive medical education, and innovative research. HCIS serve University of Iowa Health Care by providing comprehensive, high level support for patient care delivery, internal and external communication, technology innovation, medical education, and research. Creating and maintaining a positive, productive, and rewarding environment for information technology and communication staff. 

Duties include:

·        Provide technical support and recommendations in the design and development of new/revised applications related to enterprise communications.

·        Provide technical leadership in support of enterprise initiatives and projects of varying size and scope by developing project plans and assisting project teams in meeting goals and objectives.

·        Provide advanced troubleshooting and technical assistance for user community to resolve technical issues and concerns.

·        Support ongoing maintenance of enterprise communication solutions and applications including, documentation, assistance with patch and upgrade activities, coordination and communication of planned and unplanned downtimes and disaster recovery

·        Collaborate with customers, executive team members, stakeholders, vendors and peer IT staff to identify functional requirements for enterprise communication solutions, analyze workflows, design/develop applications and implement communication solutions.

·        Establish strong working relationships with customers, vendors and IT peers to support communication solutions.  

·        Research, review, troubleshoot and analyze system opportunities and problems to identify solutions and/or make appropriate referrals.

·        May travel to customer sites in support of the implementation or upgrade of communication systems services.

·        Coordinate implementation of new services and service interruptions with customers, vendors and peer IT professionals.

·        Assist with triage of customer support calls from users 8-5 Monday-Friday. Provide some 24x7 on-call support.

University of Iowa Hospitals & Clinics—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®

 

Pay Grade: https://hr.uiowa.edu/professional-pay/compensation-plan-structure-b-FY18

Salary: $65,000 to commensurate – 5B

The University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at: https://hr.uiowa.edu/benefits/fpsm.

Percent of Time: 100%

Location: University of Iowa Hospitals and Clinics, 200 Hawkins Dr, Iowa City, Iowa

Staff Type: Professional & Scientific

Type of Position: Regular

 

Position Qualifications:

Education Required

Bachelor’s in a related field or an equivalent combination of education and related application development/support experience. 

 

·        Experience in the development and/or support of applications used by non-technical customers to support and enhance business processes, typically 5-7 years for Senior Developer in leadership roles, and a comprehensive understanding of database technologies .

·        Experience contributing to an integrated communication system implementation cycle though areas such as design, workflow analysis, build, training, implementation, testing and support.

·        Demonstrated experience working with end-users to analyze and define system requirements, understand business needs and convert business requirements into functional/technical specifications for complex integrated systems.

·        Demonstrated ability to multi-task, work independently as well as cooperatively with technical and non-technical users with a strong focus on customer service.

·        Ability to communicate effectively both verbally and in writing with technical and non-technical staff.

·        Strong ability to analyze and solve complex problems using analytical and creative problem solving skills for design, creation, testing and troubleshooting associated with the support of various communication platforms. 

·        Demonstrated job-related experience with and/or commitment to diversity in a work/academic environment

·        A valid driver’s license and ability to meet UI Fleet Safety requirements.

 

 

Desirable Qualifications

·        In depth knowledge and experience supporting critical systems in a 24x7 healthcare environment.

·        Knowledge and experience with any of the following Cisco communication, contact Center, conferencing and collaboration products: Including but not limited to Contact Center Express(UCCX), Unified Intelligence Center (CUIC), Finesse, Unified Communication Manger, Unity Connection, Expressway, IVR scripting, Collaboration Meeting Rooms (CMR), Unified Computing System (UCS).

·        Knowledge or experience with any of the following technologies: call recording, jtapi, mobile communications, database administration, advanced reporting, voice analytics

·        Experience collaborating with technical and non-technical staff on system implementation projects, including development of system and process documentation.

Substantial experience building, implementing and the ongoing support of UC applications in a Cisco UCCX contact center environment, including but not limited to Communication Manager integration, Finesse desktop/CTI, basic IVR scripting, high availability clustering, extension mobility, Web Chat, courtesy callback, remote agent, built-in-bridge, end user provisioning, training reporting. 

 

The department intends to hire for two positions from either Application Developer, Communications Applications, requisition # 19004711 or Sr. Application Developer, Communications Applications, requisition # 19004710, based on the qualifications of the successful candidates. Please apply to the specific position for which you which to be considered or both. In order to be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of the position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.

 

Successful candidates will be subject to a criminal background and credential check. This position is not eligible for University sponsorship for employment authorization.

 

To apply for this position visit our website at https://jobs.uiowa.edu/ and search job listings by the Information Technology category.

 

Competitive salary and outstanding fringe benefits. Applicant credentials subject to verification.  The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a

qualified individual with a disability, or status as a protected veteran.

 

To learn more about the HAWKEYE WAY, check out WHY IOWA at

https://jobs.uiowa.edu/why_ui/index.php;

 

University of Iowa Health Care is committed to excellence every time,

Caring with our minds, hands and hearts.

 

Application Instructions:


Job ID: 69736

Posted 12 days ago

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