Senior / IT Support Consultant

University of Iowa Health Care Information Systems

Iowa City, IA Technology $48,500 yearly

Senior/IT Support Consultant – Customer Facilitator


The University of Iowa Hospitals and Clinics Department of Health Care Information System (HCIS) is seeking a Senior/IT Support Consultant to provide expert technical support on the deployment of hardware and software applications used by the organization. Function as a liaison between HCIS divisions and customers. Coordinate large scale software upgrades and moves. Coordinate projects as necessary. Support deployment of managed applications on personal and institutional iOS/Android devices in a walk-in service desk environment. Matches customer needs with UIHC-supported and compliant solutions. Creates, develops, and distributes documentation about solutions to common problems. Creates how-to documentation for common tasks.


This Professional & Scientific position will be filled as either an IT Support Consultant (PIC2) or Senior IT Support Consultant (PIC3) based on candidate qualifications and interview evaluation. To express interest for consideration at both levels, please apply to both requisitions. 


Pay Grade: https://hr.uiowa.edu/pay/pay-plans/professional-and-scientific-pay-structure

Salary: Senior IT Support Consultant $50,012.00 to commensurate – 5A;

IT Support Consultant – $48,500 to commensurate – 4A

The University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at https://hr.uiowa.edu/benefits

Percent of Time: 100%

Location: 200 Hawkins Drive, Iowa City, IA 52242

Staff Type: Professional & Scientific

Type of Position: Regular


Position Qualifications – Senior IT Support Consultant


Education Required

A Bachelor’s degree in related field or an equivalent combination of education and related experience.


Experience Requirements

·        Experience (typically 3-5 years) supporting workstations running Windows 7/10 and MS Office 2010/365.

·        Experience in technology and/or business process analysis and solution design in a Technical Product Support or Customer Service Center.

·        Excellent organizational skills

·        Experience working collaboratively in a team-based environment

·        Experience supporting iOS/Android devices

·        Experience with technical process documentation

·        Professional experience working with desktop hardware and software in a managed workstation environment.

·        Outstanding communication skills, both verbal and written, with technical and non-technical staff.


Desired Qualifications

  • Experience supporting workstations running Windows 10 and MS Office 365
  • Experience utilizing SCCM
  • Experience with enterprise mobile device management (MDM) tools for iOS/Android
  • Experience in project planning and implementing.
  • Experience in a healthcare or health industry environment.
  • Strong customer-service experience


Position Qualifications – IT Support Consultant


Education Required

Bachelor’s degree in Computer Science, MIS, IT-related field, or equivalent combination of education and experience.


Experience Requirements

  • Experience (typically 1-3 years) supporting workstations running Windows 7/10 and MS Office 2010/365.
  • Excellent organizational skills
  • Experience working collaboratively in a team-based environment.
  • Experience supporting iOS/Android devices
  • Experience with technical process documentation
  • Professional experience working with desktop hardware and software in a managed workstation environment.
  • Outstanding communication skills, both verbal and written, with technical and non-technical staff.


Desired Qualifications

  • Experience supporting workstations running Windows 10 and MS Office 365
  • Experience utilizing SCCM
  • Experience with enterprise mobile device management (MDM) tools for iOS/Android
  • Experience in project planning and implementing.
  • Experience in a healthcare or health industry environment.
  • Strong customer service focus.


In order to be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.


Successful candidates will be subject to a criminal background and credential check. This position is not eligible for University sponsorship for employment authorization.


To apply for this position visit our website at https://jobs.uiowa.edu/ and search job listings by the Information Technology category, requisition #s 19004723 and #19004705.

Application Instructions:


Job ID: 69730

Posted 12 days ago

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