IT Support Consultant - Clinical Specialist

University of Iowa Health Care Information Systems

Iowa City, IA Technology $48,500 yearly
Classification Title:   IT Support Consultant - Clinical Specialist
Department:  Health Care Information Systems
Pay Grade: https://hr.uiowa.edu/pay/pay-plans/professional-and-scientific-pay-structure
Salary: $48,500 to commensurate – 4A 
The University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at: https://hr.uiowa.edu/benefits
Percent of Time:  100%
Location: University of Iowa Hospitals and Clinics, 200 Hawkins Dr, Iowa City, Iowa
Staff Type: Professional & Scientific
Type of Position: Regular 
 
After initial training period (training hours are primarily between 8 am – 5 pm Monday through Friday until trained) the schedule will be Week 1:  Sunday, Monday, Tuesday 6:00 am – 7:00 pm; Week 2: Sunday, Monday, Tuesday, Wednesday 6:30 am – 6:30 pm. Clinical Support employees assigned to non-traditional M-F, 8:00am-5:00pm shifts may be eligible for shift differentials.   
 
This Professional & Scientific position will be filled as an IT Support Consultant (PIC2) and is not eligible for University sponsorship for employment authorization.
 
In order to be considered, applicants must upload a resume (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position.  A cover letter is desired as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact Kyle Vanderploeg (kyle-vanderploeg@uiowa.edu)    
 
Successful candidates will be subject to a criminal background and credential check. 
 
Position Responsibilities: 
Provide advanced configuration, installation and support of desktop hardware, software and peripheral equipment in an enterprise IT environment. Perform work in clinical, critical care, research and departmental environments, interacting with all levels of personnel, patients and visitors. Work closely with peer teams promoting collaboration and consistent service delivery. Embrace standardization, the adoption of best practices, documentation, customer service excellence and the continual improvement approach to IT. Exercise all workflows while maintaining state and institutional policies and contributing to the support of organizational objectives.
 
Education Required
Bachelor’s degree in a related field or an equivalent combination of education and related experience.

Experience Requirements 
  • Experience, typically 1-3 years, supporting workstations running Windows 7/10 and MS Office 2010/2013/2016/365
  • Professional experience working with desktop hardware and software in a managed workstation environment.
  • Experience utilizing remote IT support tools.
  • Excellent oral and written communication skills to communicate effectively with a diverse population of technical and non-technical individuals.
  • Demonstrated ability to work effectively within a team and independently.
  • Ability to move and install IT equipment.
 
Desirable Qualifications
  • Experience with technical process documentation intended for both IT professionals and non-technical customers.
  • Support experience with wired and wireless networking and security concepts.
  • Demonstrated ability to disarm escalated situations and/or difficult customers.
  • Experience with ITSM techniques, ITIL frameworks and/or LEAN principles.
  • Experience supporting wide array of connected peripheral equipment.
  • Experience working in a Health Care IT environment.
 
To apply for this position visit our website at https://jobs.uiowa.edu/ and search job listings by the Information Technology category.

Job ID: 69275

Posted 15 days ago

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