IT Support Analyst - IT Customer Support Analyst

University of Iowa Health Care

Coralville, IA Technology $43,500 yearly
Classification Title:  IT Support Analyst - IT Customer Support Analyst
Department:  Health Care Information Systems
Pay Grade: https://hr.uiowa.edu/pay/pay-plans/professional-and-scientific-pay-structure
Salary: $43,500 to commensurate – 3A
The University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave.  Complete information regarding the full benefits package may be viewed at https://hr.uiowa.edu/benefits
Percent of Time: 100%
Location: 3281 Ridgeway Dr, Coralville, IA  52241
Staff Type: Professional & Scientific
Type of Position: Regular 
 
This Professional & Scientific position will be filled as an IT Support Analyst (PIC1) and is not eligible for University sponsorship for employment authorization.
 
Position Summary:
Health Care Information Systems has an opening for an IT Support Analyst. Shift will be an 8-hour work day, starting between 7:00 a.m. and 9:00 a.m., Monday through Friday for a 40 hour week. Duties include assisting customers by phone with computer, phone, application, and network support issues and creating a work order for each phone call handled. Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides basic customer service and support for UI Health Care computer users and machines in a high call volume center. The position requires a professional demeanor, close attention to detail, strong team building skills and the ability to tolerate high intensity working conditions. The ability to make quick decisions based on professional judgment and written procedures is essential.
 
A cover letter is desired as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact Michael Cullison (michael-cullison@uiowa.edu)
 
Successful candidates will be subject to a criminal background and credential check. 
 
Position Qualifications:
 
Education Required
Bachelor’s degree in Computer Science, MIS, or IT-related field or equivalent combination of education and experience.
 
Experience Requirements
  • 6 months to 1 year of work experience in a high-volume Help Desk, Call Center, or other Customer Service environment.
  • Experience troubleshooting problems with Windows 7/10 and Microsoft Office 2010/2016 Suite.
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills and the ability to quickly learn new software.
  • Proven ability to work independently with a strong focus on customer service.
  • Experience troubleshooting problems with iOS and Android devices
  • Experience installing and troubleshooting local and network printers
  • Experience using applications running in a Citrix environment
 
Desired Qualifications
· Experience troubleshooting and installing Citrix clients in Windows and Mac OS X
· Familiar with virtualization concepts
· Working knowledge of McAfee Endpoint Encryption
· Working knowledge of basic clinical application support.
· Working knowledge of LAN/WAN networking
· Working knowledge of computer hardware and peripherals.
· Experience troubleshooting problems with Mac OS X
 
To apply for this position visit our website at https://jobs.uiowa.edu/ and search job listings by the Information Technology category.

Job ID: 69065

Posted 10 days ago

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