IT Support Consultant, Desktop Support Consultant

University of Iowa Health Care

Iowa City, IA Technology $48,500 to $ yearly
IT Support Consultant, Desktop Support Consultant

After initial training period (training hours are primarily between 8 am – 5 pm Monday through Friday until trained) the schedule will be Week 1:  Sunday, Monday, Tuesday 6:00 pm – 7:00 am; Week 2: Sunday, Monday, Tuesday, Wednesday 6:30 pm – 6:30 am.
This Professional & Scientific position will be filled as an IT Support Consultant (PIC2) and is not eligible for University sponsorship for employment authorization.
A cover letter is desired as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact Kyle Vanderploeg (
Successful candidates will be subject to a criminal background and credential check. 
Position Responsibilities: 
Provide advanced configuration, installation and support of desktop hardware, software and peripheral equipment in an enterprise IT environment.  Perform work in clinical, critical care, research and departmental environments, interacting with all levels of personnel, patients and visitors.  Work closely with peer teams promoting collaboration and consistent service delivery. Embrace standardization, the adoption of best practices, documentation, customer service excellence and the continual improvement approach to IT. Exercise all workflows while maintaining state and institutional policies and contributing to the support of organizational objectives. 
Education Required
Bachelor’s degree in a related field or an equivalent combination of education and related experience. 
Experience Requirements
Experience, typically 1-3 years, supporting workstations running Windows 7/10 and MS Office 2010/2013/2016/365
Professional experience working with desktop hardware and software in a managed workstation environment.
Experience utilizing remote IT support tools.
Excellent oral and written communication skills to communicate effectively with a diverse population of technical and non-technical individuals.
Demonstrated ability to work effectively within a team and independently.
Ability to move and install IT equipment.
Desirable Qualifications
Experience with technical process documentation intended for both IT professionals and non-technical customers.
Support experience with wired and wireless networking and security concepts.
Demonstrated ability to disarm escalated situations and/or difficult customers.
Experience with ITSM techniques, ITIL frameworks and/or LEAN principles.
Experience supporting wide array of connected peripheral equipment.
Experience working in a Health Care IT environment.
To apply for this position visit our website at and search job listings by the Information Technology category.
Competitive salary and outstanding fringe benefits. Applicant credentials subject to verification.   The University of Iowa is an equal opportunity/affirmative action employer.  All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a
qualified individual with a disability, or status as a protected veteran.

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Job ID: 68287

Posted 8 days ago

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