Application Support Analyst

Linn County

Cedar Rapids, IA Technology $29.93 hourly
Position is responsible for technical, functional and strategic support to business areas regarding numerous organizational or department software applications.
  • Support may include but is not necessarily limited to system selection and installation, documenting policies and procedures, testing and troubleshooting applications, identifying and implementing solutions to support incidents, providing training, implementing and testing system upgrades and maintenance, updating parameters, identifying and implementing enhancements, and identifying new technologies that will best meet organizational needs. 
  • This role provides general application support for a variety of applications, including custom and vendor applications. 
  • This specialized role will troubleshoot, maintain and provide support for software, databases, networks and hardware. 
  • Knows the County’s Customer-Centered Culture principles, the County’s Mission, Strategic Plan and Core Values and demonstrates a commitment to customer satisfaction for all customers on a regular basis. 
  • Maintains countywide applications residing on varied server infrastructure platforms. 
  • Analyzes application performance and determines appropriate course of action. 
  • Creates specifications and designs for information systems and their components to meet defined business needs, retaining compatibility with enterprise and solution architectures. 
  • Implements new business application software and new releases of existing business application software, capturing end user requirements and configuring, testing and integrating as necessary. 
  • Provides technical support for the application, server and network environments. 
  • Maintains proper backup and recovery procedures for County-wide data. 
  • Maintains project and business application support documentation. 
  • Maintains productive relationships with and between key stakeholders, during the planning management and implementation of business change. 
  • Monitors system logs and activity on all application and server equipment. 
  • Transfers application knowledge and associated documentation to the Helpdesk. 
  • Maintains security levels on all applications and servers to appropriate access levels. 
  • Researches, installs and tests all application patches and upgrades. 
  • Assists in maintaining service level agreements. Performs other related duties as required. 
  • Knows the products they personally produce and the customers of each product. 
  • Listens to the “Voice of the Customer” and closes gaps between customer expectations and experience whenever possible.
QUALIFICATIONS:   
  • Bachelor’s degree (Computer Science or a computer-related field) or Associate’s degree (Business, Telecommunications or Technology) with multiple IT-related certifications (Network+, Server+, Security+, MCTS, CCNA, MCSE or MCSA). 
  • Minimum of two (2) years of end-user support experience in a similar position is required for candidates with Bachelor’s degrees; minimum of five (5) years of end-user support experience in a similar position is required for candidates with Associate’s degrees. 
  • Certifications must be made current within twelve (12) months of employment. 
  • The ideal candidate will have a vast knowledge of multiple technologies (Windows server/Microsoft SQL/scripting). 
  • Comprehensive knowledge in Microsoft Server, Microsoft SQL and Microsoft AD technologies. 
  • Comprehensive knowledge of the fundamental concepts and practices used with computer security and deployment. 
  • Understanding of networking technologies and performance analysis tools. 
  • Experience in current Windows Server platforms, experience with databases and reporting software, especially Microsoft SQL Server and SQL Reporting services, database administration skills including backups/restores, monitoring DB performance, running SQL scripts to monitor the system and modify tables when required. 
  • Intermediate knowledge of infrastructure, including networking, security and web services, etc. 
  • Understanding of Microsoft networking technologies (TCP/IP, DNS, WINS, DHCP, etc.). Experience with VMWare. 
  • Knowledge of scripting skills, the ability to develop, maintain and support applications. Basic programming skills, script programming, and experience with Visual Studio and Visual Studio.NET. 
  • Knowledge of standard network infrastructures and multiple technologies. Knowledge of performance and network monitoring tools. Knowledge of server operating systems. 
  • Understanding of current computer security trends and tools. 
  • Excellent technical communication skills to convey information to end users both orally and in written format. 
  • Ability to handle multiple tasks and pay attention to details. 
  • Ability to work independently and as a team member. Ability to learn new technologies quickly and resolve any problems involved in integration of new technologies with established systems. 
  • Ability to effectively communicate issues and resolutions to all levels of the organization. 
  • Ability to maintain confidentiality with sensitive customer and internal information. 
  • Strong analytical and troubleshooting skills with the ability to research and solve complex issues independently. 
  • Must be able to pass a County physical examination which includes a drug test. 
  • Tests will be required after offer of employment. 
  • Regular work attendance required. Attendance during off hours may be required.
SHIFT: 7:30 a.m. – 4:30 p.m., Monday - Friday

Application Instructions:

Please visit www.linncounty.org/jobs (Current Openings) to apply.

DEADLINE:Wednesday, April 17, 2019 at 5:00 p.m.

Job ID: 67852

Posted 16 days ago

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