IT Support Consultant, Nurse Call Support

University of Iowa Health Care

Iowa City, IA Technology $48,500 to $ yearly

Job Reference #: 19001697

This Professional & Scientific position will be filled as an IT Support Consultant (PIC2) and is not eligible for University sponsorship for employment authorization.
A cover letter is desired as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact Scott Spinler (
Successful candidates will be subject to a criminal background and credential check.
Position Responsibilities: 
To assist with the implementation of Rauland nurse call systems throughout the enterprise, by working directly with contractors and end users.  Work will be performed in an active construction, an inpatient and a clinical setting.  Other duties will include the ongoing support of all UIHC nurse call systems within the greater Iowa City/Coralville metro area.
  • Assist with rollout of standardized nurse call systems and subsystems facility wide.
  • Assist with statement of work and floor plans that show existing systems for demolition and new installation.
  • Troubleshoots and provides technical support on hardware and software applications and integrations.
  • Provides direct end user assistance.
  • Evaluates new and existing nurse call hardware and software for areas of insufficiencies and redundancies.
  • Provides input to management for unit staff technical education and other support activities, as required.  
  • Works directly with end users to provide training.
  • Takes self-study and vendor sponsored classes pertaining to technical systems software and hardware, as needed. 
  • Assist with updating system documentation to ensure updated knowledge transfer.
  • Assist with the implementation of approved projects, providing project support and services. 
  • May manage small projects or one or more phases of larger projects.
  • Provides functional and/or administrative supervision to assigned staff. 
  • Participates with management in interviewing and evaluating candidates when vacancies in unit staff occur.
Position Qualifications:       
Education Required
Bachelor’s degree in a related field, or equivalent combination of education and related experience.
Experience Requirements
  • Experience (typically 1-3 years) configuring, troubleshooting, and supporting integrated communications systems.
  • Working knowledge of electric circuits and wiring in low-voltage applications, to include working from circuit diagrams, wiring schematics, and blueprints/floor plans.
  • Excellent oral and written communication skills in order to communicate effectively with a diverse population of technical and non-technical staff.
  • Ability to move and install equipment, ascend/descend ladders and use tools effectively
  • Demonstrated ability to work independently with a strong customer service focus.
  • Strong attention to detail, highly organized, ability to analyze complex workflow problems, and recommend solutions.
Highly Desirable Qualifications
  • Experience working with nurse call systems (Rauland, Ascom, and Dukane), subsystems, and integrations.
  • Experience with technical process documentation.
Desirable Qualifications
  • Knowledge of servers, virtual servers, computer networking, and network topology.
  • Experience with end-user support and training.
  • Experience working on and/or overseeing projects while adhering to deadlines.
  • Familiar with AutoCAD and Visio for creation of Scope of Work.
  • Experience working in a hospital or similar healthcare setting.
  • Knowledge of UL1069 and NFPA 99 requirements.
To apply for this position visit our website at and search job listings by the Information Technology category, Requisition #19001697.
Competitive salary and outstanding fringe benefits.  Applicant credentials subject to verification.   The University of Iowa is an equal opportunity/affirmative action employer.  All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a
qualified individual with a disability, or status as a protected veteran.

Job ID: 67509

Posted 19 days ago

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