Senior IT Support Consultant, Desktop Support Team Lead

University of Iowa Health Care

Iowa City, IA Technology $50,000 to $0 yearly

Job Reference #: 19001375

This Professional & Scientific position will be filled as a Senior IT Support Consultant (PIC3) and is not eligible for University sponsorship for employment authorization.
A cover letter is desired as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact Chad McDonald (chad-mcdonald@uiowa.edu)
Successful candidates will be subject to a criminal background and credential check.
Position Responsibilities: 
Provide functional and administrative leadership for an IT support team performing advanced configuration and installation of IT hardware and software in an enterprise IT environment.  Collaborate closely with senior leadership and peer teams to promote collaboration and consistent service delivery.  Embrace the adoption of best practices, centralized IT management, standardization, documentation, customer service excellence and the continual improvement approach to IT.  Exercise all workflows while maintaining state and institutional policies and alignment with organizational objectives.  Plan, coordinate and manage projects in addition to the team’s daily operations through analysis, integration, installation, and troubleshooting of wired and wireless computing devices. Lead and perform work in clinical, critical care, research and departmental environments, interacting with all levels of personnel, patients and visitors.  Team lead will regularly flex work schedule to ensure effective time is spent with team members across all shifts.
Position Qualifications:       
Education Required
Bachelor’s degree in Computer Science, MIS, IT-related field, or equivalent combination of education and experience.
Experience Requirements
  • Experience (typically 3-5 years) supporting workstations running Windows 7/10 and MS Office 2010/2013/2016/365.
  • Experience working with desktop hardware and software in an enterprise IT environment.
  • Excellent oral and written communication skills to communicate effectively with a diverse population of technical and non-technical staff.
  • Ability to move and install IT equipment.
  • Experience working effectively within a team and independently.
Desirable Qualifications
  • Advanced interpersonal skills with the ability to disarm escalated situations with all levels of personnel.
  • Experience with ITIL frameworks and/or LEAN principles.
  • Experience triaging risks associated with non-standardized hardware and software configurations.
  • Demonstrated ability to guide and align diverse talent with assigned work.
To apply for this position visit our website at https://jobs.uiowa.edu/ and search job listings by the Information Technology category.
Competitive salary and outstanding fringe benefits.  Applicant credentials subject to verification.   The University of Iowa is an equal opportunity/affirmative action employer.  All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a
qualified individual with a disability, or status as a protected veteran.

Job ID: 67241

Posted 24 days ago

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