Desktop Services Technician

Kent Corporation

Muscatine, IA Technology / Services & Technicians
This position is responsible for providing end user support services that meet Kent Corporation’s IT technical and business objectives. This includes documenting the user’s issue and performing problem diagnosis as well as deployment and support of end user computers and the locally installed software. 
This position applies proven problem solving, customer service, and communication skills to help identify, communicate, and resolve end user issues.

PRIMARY DUTIES & RESPONSIBILITIES:
• Provide end user problem resolution by identifying, diagnosing, documenting and resolving issues reported by users
• Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature
• Utilize advanced diagnostic tools to troubleshoot and resolve issues with computers, tablets, network connections, point of sale systems, printers, etc.
• Develop and create base images for end-user systems
• Test, install and document upgrades and installation of locally installed software applications and hardware systems for end users; includes desktops, laptops, tablets, Thin Clients, etc.
• Set-up end-user computer systems, install standard configuration and specialty software applications
• Research and recommend new software solutions for end-users, develop configuration standards
• Document and maintain inventory usage, asset tracking and disposal
• Provide Desktop Technicians and customers with informal training on computer applications and hardware best practices to enhance efficiency and effectiveness
• Develop work instructions and follow pre-established guidelines to perform functions of the job
• Report weekly and monthly activities to manager
• Actively contribute to on-going process improvement
• Ability to complete multiple simultaneous tasks and/or projects in a timely manner
• Work collaboratively with all IT resources
• Perform other duties and/or special projects as assigned

CORE COMPETENCIES:  
Listening, Problem solving, Creativity, Directing Others, Independent Judgement, Interpersonal savvy, Organizing, Good documentation and communication skills.                    
 
EDUCATION & QUALIFICATIONS:
Bachelor’s degree in Computer Science or related field and 2-3 years’ experience or below experience

EXPERIENCE:

• Associates Degree and equivalent of 4-5 years’ experience in the IS/IT field, preferably including Service Desk experience
• Must be familiar with standard concepts, practices, and procedures in a PC related field
• Must be familiar with PC hardware, software and operating systems
• Must be familiar with ITIL processes
• Knowledge of network operating systems is a plus

TRAVEL: 
Requires the ability and willingness to travel as needed to various Kent Corporation locations.

Other:   
Requires the ability and willingness to work outside the schedule of 7 a.m.-7 p.m. CT Monday through Friday including after hour rotation.

Job ID: 66484

Posted 19 days ago

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