Technical Implementation Specialist


Coralville, IA Technology / Engineering
What we are looking for:
IDx is looking for a high potential individual who can grow with our organization. The Technical Implementation Specialist is a key member of our customer success team. This is a customer-facing role that works closely with our Sales and Operations staff as well as our development teams. The Technical Implementation Specialist will:
  • Support IDx sales & operations staff and external distributors to streamline customer acquisition.
  • Test and improve product setup procedures and systems for the US and EU markets.
  • Triage 2nd line technical customer support requests, ensure customer satisfaction and retention.
  • Establish internal sales and support systems and procedures
  • Support coordination of strategic technical partnerships with Electronic Health Record systems (EHR) and Picture Archiving and Communication Systems (PACS)
  • Coordinate customer/study site setup and training:
    • Manage customer acquisition timelines and resource distribution from a technical perspective
    • Oversee technical communication between study coordinators, customers, distributors, and IDx
    • Work with distributors and customer IT to configure and integrate IDx products
    • Vet technical infrastructure, IT needs, and integration requirements of potential customers

IDx is a medical device software company, this means that most systems and network administration activities fall under the IDx quality management system. Such an environment requires a great attention to detail and an organized and highly dependable personality.

  • Bachelor or Associate degree in computer science, management information systems, engineering, or related field
  • 2+ years of Systems Admin / Development / Relevant experience or exceptional new grad with a proven track record of success
  • Excellent communication skills
  • Interest in learning about the evaluation of medical devices in a trial and marketplace context
  • Solid grasp of computer networking fundamentals
  • High attention to detail, especially relating to security
  • Demonstrated aptitude for engaging external constituencies on technical issues
  • Applicants must not now or in the future need IDx to sponsor an immigration case for employment (for example, H-1B or other employment-based immigration cases).

What will help you in this role:
  • Familiarity with healthcare network security regulations and concerns
  • Experience with HL7 interfacing and medical device integration
  • Familiarity with Microsoft AD infrastructure and Group Policy Objects
  • Passion for customer engagement

The rigors and challenges of work at IDx are not for everyone, but the team here has some amazing opportunities to:
  • Work with world-renowned doctors who are pushing the limits of machine learning in medicine.
  • Build upon research and distribution partnerships with IBM’s Watson Health team to revolutionize health tech.
  • Tackle complex problems/projects with the highest levels of quality and execution for audiences that include top technologists, the FDA, and world-leading healthcare providers.
  • Push the accessibility and quality of healthcare to new heights to improve the lives of millions of people.

Additional Considerations:
  • Relocation stipend available.
  • IDx team members are encouraged to participate in local technical events. Our team members have contributed to hackathons, entrepreneurial competitions, technology panels, and much more.
  • IDx is located in Coralville, IA. Our office has free parking and our average commute is less than 10 minutes.

How to apply:

If you’re interested in learning more about working at IDx, check out
And if you’re ready to help our team build the future of healthcare, send us your resume by clicking apply now today!

About IDx:
IDx is the first company to market with an FDA-approved autonomous diagnostic AI system. Built on a series of patented machine learning algorithms, our software is designed to automatically diagnose early signs of debilitating eye diseases. In the process, we are working to prevent unnecessary blindness, drive down healthcare costs, and transform the way the world thinks about disease detection.

IDx is a private company with substantial funding and a deep product pipeline. As a rapidly growing company, every member of our team plays a fundamental role in ensuring our success. We want to hire people who bring new skills and perspectives that will take us to the next level.
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Technical Implementation Specialist


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Job ID: 66120

Posted 25 days ago

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