IT Customer Support Analyst

University of Iowa Health Care

Coralville, IA Technology $43,500 to $53,000 yearly
This Professional & Scientific position will be filled as an IT Support Consultant (PIC1) and is not eligible for H-1b visa sponsorship.
Health Care Information Systems has an opening for an IT Customer Support Analyst.  Shift will be an 8 hour work day, starting at 7:00 a.m., 8:00 a.m., or 9:00 a.m., Monday through Friday for a 40 hour week.
Position Responsibilities:
Duties include assisting customers by phone with computer, application, and network support issues and creating a work order for each phone call handled.  Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides basic customer service and support for UI Health Care computer users and machines in a high call volume center. The position requires a professional demeanor, close attention to detail, strong team building skills and the ability to tolerate high intensity working conditions.  The ability to make quick decisions based on professional judgment and written procedures is essential.  
Please attach a cover letter as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact Ben Terpstra (benjamin-terpstra@uiowa.edu)
Successful candidates will be subject to a criminal background and credential check.
Position Qualifications:      
Education Required
  • Bachelor’s degree in Computer Science, MIS, or IT-related field or equivalent combination of education and experience.
Experience Requirements
  • 6 months to 1 year of work experience in a high volume Help Desk, Call Center, or other customer service environment.
  • Experience troubleshooting problems with Windows 7/10 and Microsoft Office 2010/2016 Suite.
  • Excellent verbal and written communication skills.
  • Strong problem solving skills and the ability to quickly learn new software.
  • Proven ability to work independently with a strong focus on customer service. 
  • Experience troubleshooting problems with iOS and Android devices
  • Experience installing and troubleshooting local and network printers
Desirable Qualifications
  • Experience using applications running in a Citrix environment
  • Experience troubleshooting and installing Citrix clients in Windows and Mac OS X
  • Familiar with virtualization concepts 
  • Working knowledge of McAfee Endpoint Encryption
  • Working knowledge of basic clinical application support.
  • Working knowledge of LAN/WAN networking
  • Working knowledge of computer hardware and peripherals.
  • Experience troubleshooting problems with Mac OS X
    To apply for this position visit our website at http://jobs.uiowa.edu and search job listings by the Information Technology category; IT Support Analyst
    Competitive salary and outstanding fringe benefits.  Applicant credentials subject to verification.   The University of Iowa is an equal opportunity/affirmative action employer.  All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.

Job ID: 65856

Posted 14 days ago

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