Software Support Specialist

Collective Data

Cedar Rapids, IA Technology / Customer Service
Collective Data is seeking a self-motivated individual to offer support in our software application development lifecycle. You will be challenged with supporting our client base in a customer facing, fast paced, agile environment. If you have the ability to provide an excellent 100% client focused experience in every interaction, we want you on the Collective Data team.

Responsibilities:
  1. Provide client support and technical issue resolution via e-mail, phone and various other electronic mediums
  2. Establish an understanding of user needs to configure imports, reports, and other business logic via Collective Data’s proprietary editors to meet those needs
  3. Offer end user training via web conferencing
  4. Provide assistance with software installation and implementation
  5. Provide end user quality assurance testing, documentation, training, and support on client requested features
  6. Assist with data migration and conversions from various systems

Knowledge Skills and Abilities:
  • Demonstrated ability to work independently/efficiently to meet deadlines and provide optimal customer support
  • Established skill set in promptly answering support-related e-mails, phone calls, and other electronic communications
  • Demonstrated proficiency in dealing in both hardware and software-based issues with skills in database technologies and languages
  • Proven problem solving skills
  • Experience and proficiency in Internet-related applications including e-mailing clients, FTP clients, and web browsers
  • Possess strong oral and written communications skills, interpersonal, organizational, and presentation skills
  • Typing proficiency of 40-60 words-per-minute
  • Experience/proficiency with MS Office Products (Word, Excel, Visio, & PowerPoint)
  • One-year certificate from a college or technical school, or one year of related experience and/or training, or an equivalent combination of education and experience

Who is Collective Data? 
We are a provider of high-end asset management software that has supported private companies and government agencies for more than 20 years. Headquartered in Cedar Rapids, Iowa, our signature products: collectiveFleet®, collectiveQuartermaster® and collectiveFusion, are used by hundreds of medium and large organizations that value intuitive and productive software.

What sets Collective Data apart from more traditionally created products is that we have built our software with flexibility in mind and pride ourselves on our adaptability to meet client needs. Our software helps improve productivity, reduce operating costs, and provides better reporting for organizations whose fleet and related equipment are mission critical.

The Perks of Joining the Collective Data Team:
  • A relaxed dress code … jeans are OK!
  • Located in the heart of the vibrant and growing NewBo District 
  • Access to a private on-site workout facility
  • The coffee and teapot are ON all day!
  • Everything you do matters … you will become a valued member of the Collective Data family … we respect, foster, and value innovative thinking, creativity and teamwork with a sincere focus and commitment to meeting and delivering our customers’ needs 

Job ID: 65597

Posted 9 days ago

Applying for:

Software Support Specialist

Collective Data

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