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Client Relations Manager, IT Outreach

Coralville, IA

Job Reference #: 73284

Job Information:

UI Health Care Information Systems (HCIS) is seeking an experienced Client Relationship Manager to manage and support relationships with external entities in the use of various IT-related deployments including Epic and Infor Community Connect.  
Core job duties include:
  • Review existing systems, delivery, service agreements and partners on new client requests and service agreements.  
  • Monitor client service requests to ensure all service quality standards and goals are met. 
  • Serves as the client relations liaison between clients and UIHC HCIS in areas of business development and service management.  
  • Collaborate in the development of processes to improve efficiencies and enhance overall relationships. 
  • Presents program status updates to client, UIHC and HCIS leadership.  
  • Oversees the planning and implementation of quarterly and annual client and program meetings.
  • Travel to sites to support will be required based on business needs.  
Salary and Benefits:
  • Work to be performed onsite at the UI Health Care Support Services Building, 3281 Ridgeway Drive, Coralville, IA 52241.  
  • Salary range is $70,000 to commensurate 
  • Permanent salaried position with a generous fringe benefit package including 24 days paid vacation; sick leave; health, dental, life and disability insurance options; and employer contributions into retirement plans. 
Required Qualifications:
  • Bachelor’s degree in a related field or an equivalent combination of education and related experience. 
  • Typically 5 years of recent and proven managerial or operational experience in IT, including IT system implementations, health care or in complex customer relationship environments. 
  • Demonstrated experience of successful change management and/or application of continuous/business improvement techniques 
  • Experience developing, managing and/or monitoring service level agreements 
  • Excellent people management, leadership, coaching and motivation skills 
  • Outstanding communication skills at the verbal, written and presentation level. Proven ability to influence and build collaboration.
  • Must possess a valid driver’s license and meet the University of Iowa Fleet Services and the Department of Risk Management driving records requirements
  • Demonstrated job-related experience with and/or commitment to diversity in the work/academic environment.
Desirable Qualifications:
  • Strong understanding of hospital or health system operations, financial, administrative and clinical flows with basic understanding financial systems.
  • Experience with management or operations in a small to medium hospital environment
  • Experience working within complex, multiple client site environments managing customer relations, project deadlines, escalation, resolution and program delivery.
  • Proven history of working closely with clients to determine current and future business needs, advocating on behalf of clients in review of systems and programs.
  • Strong problem solving and process improvement skills for managing service delivery, including developing workflows and new business processes.  
  • Experience planning and implementing remote and onsite meetings with clients, vendors and internal stakeholders   
  • Proficiency with the MS Suite of products to include MS WORD, EXCEL, Outlook, Project and Visio.
  • Experience with C Suite Communication.
Applicable background and credential checks will be conducted. To apply, visit our website at and search for Requisition # 73284. The University of Iowa is an equal opportunity / affirmative action employer.  All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability or status as a protected veteran.   
University of Iowa Health Care is committed to excellence every time, caring with our minds, hands and hearts.

Posted 08/02/18

Job ID: 48838191