Patient Service Coordinator, Mercy Cardiology Clinic

Mercy Medical Center

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This position supports Mercy's philosophy of patient centered care by providing excellent customer service and enables the facilitation of positive patient outcomes by providing administrative and clerical support to Mercy.
 
Job Duties
  • Answers telephone and disburses callers in a friendly, prompt and professional manner. Conveys messages accurately and appropriately.
  • Prepares incoming medical record information for provider visit.
  • Retrieves and disburses messages.
  • Schedules, cancels, reschedules and confirms patient office visits in an accurate manner and according to office scheduling procedures.
  • Provides patient education as needed for the scheduled test/procedures.
  • Handles routine billing questions as they arise and forwards more complex questions to the Mercy billing office as appropriate.
  • Responds to medical record requests in a timely manner.
  • Demonstrates a general understanding of the different insurance carriers (including Title 19 and Medicare) and their eligibility requirements.
  • Utilizes and has full knowledge scheduling software and the fundamentals of the clinical software.
  • Cross covers for other clerical staff as needs arise.
  • Maintains work area in a clean, neat and orderly manner.

Department Specific Duties
  • Maintains physician schedule in the scheduling software and in outlook.
  • Creates weekly meeting agendas, with input for the team, records and distributes meeting minutes.
  • Orders office supplies.
Knowledge, Skills and Abilities
  • Excellent communication and customer service skills, computer skills, organization, time management, attention to detail and the ability to remain poised and efficient in a fast-paced environment.
Professional Experience
  • One year of relevant customer service experience preferred, previous experience in a medical office setting preferred.
Education
  • High school diploma or equivalent, or relevant work experience required.
Licensure, Certification, Registration
  • N/A
Physical Demand Requirements
  • Light: Exert 20 lbs. of force occasionally and/or 10 lbs. of force frequently

Location: Mercy Medical Center - Cedar Rapids · Mercy Cardiology Clinic
Schedule: Full Time, Day, M-F 8:30am-5:00pm

Job ID: 83607

Posted 22 days ago

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