Patient Service Coordinator, Hematology / Oncology

Mercy Medical Center

This job supports Mercy’s philosophy of patient centered care by providing excellent customer service and enables the facilitation of positive patient outcomes by providing administrative and clerical support to Mercy.
 
Job Duties
  • Maintains work area in a clean, neat and orderly manner.
  • Cross covers for other clerical staff as needs arise.
  • Utilizes and has full knowledge scheduling software and the fundamentals of the clinical software.
  • Demonstrates a general understanding of the different insurance carriers (including Title 19 and Medicare) and their eligibility requirements.
  • Responds to medical record requests in a timely manner.
  • Handles routine billing questions as they arise and forwards more complex questions to the Mercy billing office as appropriate.
  • Provides patient education as needed for the scheduled test/procedures.
  • Schedules, cancels, reschedules and confirms patient office visits in an accurate manner and according to office scheduling procedures.
  • Retrieves and disburses messages.
  • Prepares incoming medical record information for provider visit.
  • Answers telephone and disburses callers in a friendly, prompt and professional manner. Conveys messages accurately and appropriately.
Department Specific Duties
  • Maintains physician schedule utilizing scheduling software.
  • Orders office supplies.
  • Checks in patients arriving at office, checks out patients from appointments.
  • Routes physician dictation.
  • Scans medical records into the patient's chart.
Knowledge, Skills and Abilities
  • Excellent communication and customer service skills, computer skills, organization, time management, attention to detail and the ability to remain poised and efficient in a fast-paced environment.
Professional Experience
  • One year of relevant customer service experience, previous experience in a medical office setting preferred.
Education
  • High school diploma or equivalent, or relevant work experience required.
Licensure, Certification, Registration
  • N/A
Physical Demand Requirements
  • Light: Exert up to 20 lbs. of force occasionally and/or up to 10 lbs. of force frequently

Location: Mercy Medical Center - Cedar Rapids · Hematology/Oncology
Schedule: Full Time, Day, M-F

Job ID: 83513

Posted Yesterday

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