Patient Service Coordinator, MercyCare Mount Vernon

Mercy Medical Center

This supports Mercy's philosophy of patient centered care by presenting excellent customer service to patients and providing clerical support to a MercyCare provider.

Job Duties

  • Discusses Care Everywhere/transfer of medical records with the patient and obtains proper patient consent in accordance with HIPAA.
  • Collects worker's compensation billing information, pulls up protocol form portal, and collects protocol information if protocol does not exist.
  • Collects accurate insurance information, puts in correct filing order, asks MSPQ, scans in insurance cards and ID's, utilizes RTE and external websites to verify.
  • Registers the patient in Epic upon arrival and collects accurate demographic information, completes "checklist", and does not bypass stops.
  • Responds to medical record requests in a timely manner to include requesting information from the Health Information Management department.
  • Handles routine billing questions as they arise and forwards questions requiring research to the financial counselor.
  • Enter charges, as needed and payments made at time of service timely, accurately and according to defined policies.
  • Scans information into media as needed including, test results, physician referral reports (and links to original order), and other correspondence to patient record for review.
  • Schedules tests and procedures ordered by the provider and completes associated paperwork, including Lab and X-ray.
  • Maintains and accurately balances cash drawer on a daily basis.
  • Balances entry of charges and payments with the daily report and makes corrections as needed, including voiding payments and notifying recon and manager.
  • Collects deductible/co-insurance, co-pays or balances at time of service using EPIC and Virtual Merchant, according to organizational targets.
  • Opens, dates and distributes incoming mail and answers routine correspondence.
  • Retrieves and disburses messages from answering service/machine and facsimile machine, including RightFax.
  • Schedules, cancels, reschedules and confirms patient office visits in an accurate manner and according to office scheduling procedures.
  • Answers the telephone and disburses calls in a friendly, prompt and professional manner. Conveys messages accurately and appropriately.
  • Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Knowledge, Skills and Abilities
  • Word processing/computer knowledge required.
  • Medical terminology and coding background preferred.
  • Effective communication skills.
  • Knowledge of insurance carriers and their eligibility requirements (including Title 19 and Medicare).
Professional Experience
One year experience in a medical office environment preferred. Two years customer service experience preferred.
High School diploma or GED required.

Location: Mercy Medical Center - Cedar Rapids · G&A-Mt Vernon
Schedule: Full Time, Day, M thru F and every 4th Saturday

Job ID: 83265

Posted 17 days ago

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