Patient Service Coordinator

Mercy Medical Center

This job supports Mercy's philosophy of patient centered care by presenting excellent customer service to patients and providing clerical support to a MercyCare provider.

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Job Duties

  • Answers the telephone and disburses calls in a friendly, prompt and professional manner. Conveys messages accurately and appropriately.
  • Schedules, cancels, reschedules and confirms patient office visits in an accurate manner and according to office scheduling procedures.
  • Retrieves and disburses messages from answering service/machine and facsimile machine, including RightFax.
  • Opens, dates and distributes incoming mail and answers routine correspondence.
  • Collects deductible/co-insurance, co-pays or balances at time of service using EPIC and Virtual Merchant, according to organizational targets.
  • Balances entry of charges and payments with the daily report and makes corrections as needed, including voiding payments and notifying recon and manager.
  • Maintains and accurately balances cash drawer on a daily basis.
  • Schedules tests and procedures ordered by the provider and completes associated paperwork, including Lab and X-ray.
  • Scans information into media as needed including, test results, physician referral reports (and links to original order), and other correspondence to patient record for review.
  • Enters charges, as needed and payments made at time of service timely, accurately and according to defined policies.
  • Handles routine billing questions as they arise and forwards questions requiring research to the financial counselor.
  • Responds to medical record requests in a timely manner to include requesting information from the Health Information Management department.
  • Registers the patient in Epic upon arrival and collects accurate demographic information, completes "checklist", and does not bypass stops.
  • Collects accurate insurance information, puts in correct filing order, asks MSPQ, scans in insurance cards and ID's, utilizes RTE and external websites to verify.
  • Collects worker's compensation billing information, pulls up protocol form portal, and collects protocol information if protocol does not exist.
  • Discusses Care Everywhere/transfer of medical records with the patient and obtains proper patient consent in accordance with HIPAA.

Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Department Specific Duties

Knowledge, Skills and Abilities
  • Word processing/computer knowledge required.
  • Medical terminology and coding background preferred.
  • Effective communication skills.
  • Knowledge of insurance carriers and their eligiblity requirements (including Title 19 and Medicare).
Professional Experience
  • One year experience in a medical office environment preferred. Two years customer service experience preferred.
Education
  • High School diploma or GED required.
Licensure, Certification, Registration
  • N/A
Visual Acuity
  • Work requires close vision, distance vision, depth perception and ability to adjust focus.
  • Ability to read pertinent printed material and distinguish colors.
  • Worker must be able to visually assess patients’ safety needs.
  • Normal visual acuity required to maintain accuracy and neatness of work.
  • Preparing and reading written documentation, use of computer.
  • Peripheral vision.
Intellectual/Emotional Requirements
  • Adaptability to performing under stress when confronted with emergent, critical, unusual, or dangerous situations, or situation in which working speed and sustained attention are make-or-break aspects of the job.
  • Adaptability to performing a variety of duties, often changing from one task to another without loss of efficiency or composure.
  • Ability to maintain both a high standard of courtesy and cooperation in dealing with co-workers, patients and visitors and satisfactory job performance despite the stress of a clinic environment.
  • Adaptability to accepting responsibility for the direction, control or planning of an activity.
  • Adaptability to situations requiring the precise attainment of set limits, tolerances or standards.
  • Demonstrates knowledge and skills necessary to interact with the patient population of: infant, pediatric, adolescent, adult and geriatric.
  • Ability to perform under stress when confronted with emergency, critical, or unusual situations.
  • Ability to influence people in their opinions, attitudes or judgments about ideas or things.
  • Ability to make generalizations, evaluations or decisions based on measurable or verifiable criteria; i.e., patient assessment and/or equipment performance.
  • Adaptability to performing repetitive work or to performing continuously the same work, according to set procedures sequence or pace.
  • Adaptability to dealing with people beyond giving and receiving instructions.
  • Able to communicate with people regarding giving and receiving of instructions.
  • Adaptability to changing priorities.
  • Adaptability to fluctuate between priorities on a daily basis, i.e. answering the phone, pulling charts, filing charts, copying charts and helping answer questions for ancillary staff.

Location: Mercy Medical Center - Cedar Rapids · G&A-North Liberty
Schedule: Full Time, Day/Evening, 7 am to 7:30 pm M-F, occ weekends

Job ID: 82203

Posted 11 days ago

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