Patient Service Coordinator

Mercy Medical Center

This job supports Mercy’s philosophy of patient centered care by providing excellent customer service and enables the facilitation of positive patient outcomes by providing administrative and clerical support to Mercy.
Job Duties
  • Answers telephone and disburses callers in a friendly, prompt and professional manner. Conveys messages accurately and appropriately.
  • Prepares incoming medical record information for provider visit.
  • Retrieves and disburses messages.
  • Schedules, cancels, reschedules and confirms patient office visits in an accurate manner and according to office scheduling procedures.
  • Provides patient education as needed for the scheduled test/procedures.
  • Handles routine billing questions as they arise and forwards more complex questions to the Mercy billing office as appropriate.
  • Responds to medical record requests in a timely manner.
  • Demonstrates a general understanding of the different insurance carriers (including Title 19 and Medicare) and their eligibility requirements.
  • Utilizes and has full knowledge scheduling software and the fundamentals of the clinical software.
  • Cross covers for other clerical staff as needs arise.
  • Maintains work area in a clean, neat and orderly manner.

Department Specific Duties
  • Maintains provider's schedule utilizing scheduling software.
  • Orders office supplies.
  • Checks in patients arriving at office, checks out patients from appointments.
  • Routes physician dictation.
  • Scans medical records into the patient's chart.
  • Gains prior authorizations through patient's insurance.
  • Documents patient's pedigree & family history information within EPIC.
  • Enters information for testing via lab website.
Knowledge, Skills and Abilities
  • Excellent communication and customer service skills, computer skills, organization, time management, attention to detail and the ability to remain poised and efficient in a fast-paced environment.
Professional Experience
  • One year of relevant customer service experience, previous experience in a medical office setting preferred.
  • High school diploma or equivalent, or relevant work experience required.
Licensure, Certification, Registration
  • N/A

Location: Mercy Medical Center - Cedar Rapids · Medical Cancer
Schedule: Full Time, Day, 7:30-4PM Mon-Friday

Job ID: 81198

Posted 5 days ago

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