Patient Service Coordinator

Mercy Medical Center

Job Duties/Essential Functions
  • Job Duties
    • Answers telephone and disburses callers in a friendly, prompt and professional manner. Conveys messages accurately and appropriately.
    • Prepares incoming medical record information for provider visit.
    • Retrieves and disburses messages.
    • Schedules, cancels, reschedules and confirms patient office visits in an accurate manner and according to office scheduling procedures.
    • Provides patient education as needed for the scheduled test/procedures.
    • Handles routine billing questions as they arise and forwards more complex questions to the Mercy billing office as appropriate.
    • Responds to medical record requests in a timely manner.
    • Demonstrates a general understanding of the different insurance carriers (including Title 19 and Medicare) and their eligibility requirements.
    • Utilizes and has full knowledge scheduling software and the fundamentals of the clinical software.
    • Cross covers for other clerical staff as needs arise.
    • Maintains work area in a clean, neat and orderly manner.

  • Department Specific Duties
    • Maintains physician schedule in the scheduling software and in outlook.
    • Orders office supplies.
Knowledge, Skills and Abilities
  • Excellent communication and customer service skills, computer skills, organization, time management, attention to detail and the ability to remain poised and efficient in a fast-paced environment.
Professional Experience
  • One year of relevant customer service experience preferred, previous experience in a medical office setting preferred.
  • High school diploma or equivalent, or relevant work experience required.
Licensure, Certification, Registration
  • N/A
Physical Demand Requirements
  • Light: Exert 20 lbs. of force occasionally and/or 10 lbs. of force frequently

Location: Mercy Medical Center - Cedar Rapids · Mercy Pediatric Clinic
Schedule: Full Time, Day/Evening, 2 days/week 11:30-8 pm. 3 days/week 8:30-5 pm. Weekend rotation [October-March]

Job ID: 81166

Posted 9 days ago

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