Patient Service Coordinator

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• Job Duties
  • Answers telephone and disburses callers in a friendly, prompt and professional manner. Conveys messages accurately and appropriately.
  • Prepares incoming medical record information for provider visit.
  • Retrieves and disburses messages.
  • Schedules, cancels, reschedules and confirms patient office visits in an accurate manner and according to office scheduling procedures.
  • Provides patient education as needed for the scheduled test/procedures.
  • Handles routine billing questions as they arise and forwards more complex questions to the Mercy billing office as appropriate.
  • Responds to medical record requests in a timely manner.
  • Demonstrates a general understanding of the different insurance carriers (including Title 19 and Medicare) and their eligibility requirements.
  • Utilizes and has full knowledge scheduling software and the fundamentals of the clinical software.
  • Cross covers for other clerical staff as needs arise.
  • Maintains work area in a clean, neat and orderly manner.
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  Department Specific Duties
  • Maintains physician schedule in the scheduling software and in outlook.
  • Orders office supplies.

• Excellent communication and customer service skills, computer skills, organization, time management, attention to detail and the ability to remain poised and efficient in a fast-paced environment.

• One year of relevant customer service experience preferred, previous experience in a medical office setting preferred.

• High school diploma or equivalent, or relevant work experience required.

• N/A

• Light: Exert 20 lbs. of force occasionally and/or 10 lbs. of force frequently

Location: Mercy Medical Center - Cedar Rapids · Mercy Pediatric Clinic
Schedule: Full Time, Day/Evening, 2 days/week 11:30-8 pm. 3 days/week 8:30-5 pm. Weekend rotation [October-March]