Patient Service Coordinator
Mercy Medical Center
Job Duties
- Answers the telephone and disburses calls in a friendly, prompt and professional manner. Convey messages accurately and appropriately.
- Schedules, cancels, reschedules and confirms patient office visits in an accurate manner and according to office scheduling procedures.
- Retrieves and disburses messages from answering service/machine and facsimile machine, including RightFax.
- Opens, dates and distributes incoming mail and answers routine correspondence.
- Collects deductible/co-insurance, co-pays or balances at time of service using EPIC and Virtual Merchant, according to organizational targets.
- Balances entry of charges and payments with the daily report and makes corrections as needed, including voiding payments and notifying recon and manager.
- Maintains and accurately balances cash drawer on a daily basis.
- Schedules tests and procedures ordered by the provider and completes associated paperwork, including Lab and X-ray.
- Scans information into media as needed including, test results, physician referral reports (and links to original order), and other correspondence to patient record for review.
- Enter charges, as needed and payments made at time of service timely, accurately and according to defined policies.
- Handles routine billing questions as they arise and forwards questions requiring research to the financial counselor.
- Responds to medical record requests in a timely manner to include requesting information from the Health Information Management department.
- Registers the patient in Epic upon arrival and collects accurate demographic information, completes "checklist", and does not bypass stops.
- Collects accurate insurance information, puts in correct filing order, asks MSPQ, scans in insurance cards and ID's, utilizes RTE and external websites to verify.
- Collects worker's compensation billing information, pulls up protocol form portal, and collects protocol information if protocol does not exist.
- Discusses Care Everywhere/transfer of medical records with the patient and obtains proper patient consent in accordance with HIPAA.
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Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.
Knowledge, Skills and Abilities
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Word processing/computer knowledge required.
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Medical terminology and coding background preferred.
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Effective communication skills.
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Knowledge of insurance carriers and their eligibility requirements (including Title 19 and Medicare).
Professional Experience
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One year experience in a medical office environment preferred. Two years customer service experience preferred.
Education
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High School diploma or GED required.
Licensure, Certification, Registration
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N/A
Location: Mercy Medical Center - Cedar Rapids · UC South
Schedule: Part Time, Day/Evening, Between 7a-8p, and every 3rd weekend 7:30-3p
Job ID: 81076
Posted 14 days ago
