Service Technician

Hotsy Cleaning Systems

Purpose:  

  • Responsible for the efficient and effective repair, maintenance and installation of Hotsy pressure washers, parts washers, waste oil furnace equipment and other products sold by the company.
  • Provide each Hotsy customers with an outstanding service experience

Essential Duties & Responsibilities:

Service:

  • Responds to customer requests for service and installation on a variety of Hotsy products (power washers, waste oil furnace, heaters, cleaners, etc).
  • Review issues with customer, analyze problem, and gather information to make accurate determination of repair or maintenance needed.
  • Identify appropriate parts needed for repair/maintenance.  
  • Perform needed repairs or maintenance, testing to ensure each machine is performing up to expectations and specifications prior to completing the service call.
  • Consult with customers and provide them with information on products and services that will meet their needs, accepting and managing orders (soap, parts, etc) as needed.  

Driving:

  • Performing pre and post trip vehicle inspections to insure vehicle is ready for the road.
  • Load truck in an efficient manner, ensuring appropriate resources to meet customer requests.
  • Operate vehicle in compliance with local, state and federal laws.
  • Responsible for post-trip routine, including cleanliness, tires, daily oil and fluid checks, reporting any problems to the manager.  
  • Always be courteous to other drivers with the understanding that we are representing the company when we are out on the road.

Information Management:  

  • Accurately complete all paperwork, recordkeeping and documentation connected to the service activity.
  • Processes parts claims in a timely manner. Assist in inventory management by keeping an accurate record of all parts needed and used.

Quality and Tradition:  

  • Always provide exceptional service to both internal and external customers.  
  • Communicate with customer to facilitate proper use and longevity of equipment.
  • Keep shop, truck and service areas neat and clean.
  • Promote and follow safety guidelines throughout all areas of operations.  
  • Participate in total quality management and process improvement.
  • Develop a deep knowledge of how Hotsy products and customers.  

Education and Community:  

  • Constant commitment to both learning from and teaching fellow employees through acquired experiences and available resources.  
  • Actively participates as a member of the community, striving to know co-workers with both a professional respect and a personal interest.  
  • Contributes to the cultivation of a work environment which promotes personal growth, creativity, accountability, and fun.

Qualifications:

  • HS/AA degree.
  • Understanding of plumbing, electricity and electrical drawings.
  • Ability to use hand tools and fork-lift.
  • Ability to analyze problems and troubleshoot equipment issues.
  • Read blueprints and specifications.
  • Valid driver’s license and ability to operate a motor vehicle.
  • Mechanical aptitude and problem solving skills important.
  • Excellent customer service skills. 
     

Job ID: 80643

Posted 25 days ago

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