Installation Technician

ImOn Communications


ImOn Communications is the LOCAL choice for high-speed Internet, cable TV and phone service. We value the relationships we have with colleagues, customers, and members of our community and look forward to serving the area for many years to come. As we expand our service availability we are looking for a Installation/Service Technician to be a part of the ImOn Difference!  Our employees share a passion for “Creating Connections One Person at a Time” and fostering a fun and rewarding work environment.


The Installation/Service Technician will perform installations, troubleshooting, testing, repairs, disconnects and service upgrade/downgrades for Vinton customers for ImOn Communications.  Perform basic troubleshooting and repair for services from fiber plant to consumer's electronic devices (ONT, TV, VCR, phone, etc.).


Essential Job Responsibilities for Primary Functional Area of Accountability:

  • Perform installations, troubleshoot and repair ImOn Communications services including set top box  to the connection of the customer´s equipment for single / multi-family dwellings and businesses including, as appropriate, all necessary wiring (interior and exterior) and hardware; install, troubleshoot, repair drops and fiber network
  • Educate customer on proper use of services
  • Determine acceptability of service by using diagnostic software, performance testing tools or other appropriate methods of testing service
  • Perform connects (new connects and reconnects), disconnects (requested and non-pays), upgrades, downgrades, and relocates; install additional outlets, and install or remove ImOn equipment; connect various options available with customer’s equipment per Company policy(s).
  • Assure proper signal levels and picture quality on all television sets, and clean the premises of all debris and materials after the installation is complete
  • Monitor and record system, drop and in house/busines; maintain records including daily longs, gas sheets, etc. as required; properly record all required information on work orders, surveys, referrals, etc.
  • Promote cable, phone, internet, and other Company services; educate the customer on channel lineups, proper equipment usage, and other services that are available; represent Company as needed to collect payments and secure appropriate customer signatures; relay customer feedback
  • Comply with all safety policies, practices and procedures.
  • Install all types of equipment at customer site as well as ImOn facility sites which include but not limited to HPBX equipment, T-Marc’s, ONT’s, PRI & SIP services, Transport, work with patch panels and splitters.
  • Perform On Call duties when assigned.
  • Participate in proactive team efforts to achieve departmental and company goals.
  • Provide leadership to others though example and sharing of knowledge/skills.
  • Routine and other maintenance on company provided truck
  • Keep company provided truck clean
  • Report any damages to company provided truck.
  • Company provided tools are issued to employee and if lost damage or stolen need to be reported immediately for replacement.
  • Perform additional duties as assigned.



Required Experience, Training, and Special Requirements

  •          High School Diploma or equivalent.
  •          NCTI or SCTE certification preferred.
  •          Valid Iowa Driver’s License with a driving record that allows for you to be insured by ImOn’s insurance carrier.

Essential Physical Requirements

Requires the following with or without reasonable accommodation:

  • Sufficient clarity of speech and hearing which permits the employee to communicate effectively.
  • Sufficient vision which permits the employee to operate equipment and tools.
  • Sufficient manual dexterity and personal mobility which permits employee to operate equipment.
  • Capable to carry, climb and operate extension ladder, (approx. 28 ft high and 75+ pounds).
  • Must accommodate various working conditions such as:  Poorly ventilated areas such as attics during extreme heat, dust, dirt, noise, insects, cleaning solution; work outdoors in all kinds of weather and at all times of the day or night; work near power lines and electricity.
  • Vision ability: close vision, peripheral vision, and ability to adjust focus.
  • Ability to make cable connections in tight spaces by bending, reaching, twisting.
  • Ability to walk over all types of terrain in all kinds of weather while carrying 75+ pounds including tools and equipment, gaffs, ladders, and fully loaded tool belts.
  • Ability to work while standing 50 - 70% of the time.
  • Employees must be able to use required personal protective equipment to adhere to safety requirements.
  • Employees in this position must weigh within the safety weight requirements (250lbs without tools) to safely operate company ladders which are essential to this position.

ImOn offers competitive pay, health and dental insurance, 401(k), discounted Cable, Internet & Phone services, and additional perks such as FREE vision insurance, FREE life insurance and FREE short term/long term disability, as well as vacation & holiday pay, and community volunteer opportunities.  


If you are interested in being a part of the ImOn Difference please apply today!

Job ID: 70995

Posted 12 days ago

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