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Service Technician - Office Technology

Cedar Rapids, IA

Job Information:

As a Service Technician focusing on Office Technology, you will be assigned service calls at customer locations. Your main responsibility is to accurately and efficiently diagnose and resolve service issues on office technology, such as printers, copiers, fax machines, projectors, digital whiteboards, etc.
Responsibilities include, but are not limited to:
  • Provide entry level or intermediate support involving set-up, service maintenance, and repair of multifunction printers/copiers and other office technology solutions at customer locations and in-house.
  • Managing and maintaining accurate inventory for tools, parts and supplies in vehicle stock.
  • Ensuring a high level of customer satisfaction by meeting clients’ needs in a courteous, timely and cost effective manner.
  • Communicate with the customer verbally or by email relating to service issues, including troubleshooting and diagnosis problems, and recommend the best course of action.
  • Utilize software to prepare call logs, work order notes, & other information related to service calls.
  • Identify sales opportunities and report to sales team.
  • Maintain and expand technical knowledge by attending educational training classes; reviewing professional publications; & continuing education via online courses .



Skills and Qualifications:
  • Excellent Customer Service
  • Strong Communication
  • Problem Solving & Troubleshooting
  • Tact & Courtesy
  • Mechanical aptitude
  • Self-confidence & motivation
  • Initiative, time management & a sense of urgency
Position Requirements:
  • Valid driver's license (good driving record preferred).
  • Ability to frequently kneel, bend, squat, push, pull, reach, climb and occasionally lift and carry 50+ lbs.
  • Observe all company procedures and safety rules.
  • Must be able to work independently for general calls or as a team for large projects.
What's in it for you:
  • Extremely competitive pay - based on experience
  • Health/Dental/Vision Insurance
  • Fantastic work environment & culture
  • Great schedule - Monday through Friday - 8AM to 5PM! No weekends!
  • Career advancement opportunities

Applying for:

Service Technician - Office Technology

Cedar Rapids Photocopy

Apply by Email

Applying for:

Service Technician - Office Technology

Cedar Rapids Photocopy

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Attn: Hiring Department 3050 6th Street SW, Cedar Rapids, IA 52404

Posted 05/02/18

Job ID: 64147