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Service Support Technician

Cedar Rapids, IA

Job Information:

Service Support Technician

Junge Control provides highly accurate fluid and dry ingredient measuring, mixing, and tracking systems for the agriculture chemical, and petroleum fuel industries.  Founded in 1979, Junge Control has shown strong, profitable performance annually.  The ideal candidate will have proven manufacturing and field-service experience with computer equipment, test equipment, and machine controls.

Position Summary:
The Service Support Technician will maintain and service all Junge equipment, software and controls, as well as train customers.  A Service Support Technician maintains a high level of customer service while being an expert in all Junge equipment sold.  Focus is on creating an excellent customer experience while serving in field service, phone support, training, and other support roles.

Position Responsibilities/Duties:
Provide technical support and training to customers who are installing, setting up and running our equipment.  
 
  • Visit customer sites to assist with system start up, final installation and setup
  • Handle inbound technical calls effectively and efficiently through the use of proactive customer service, thus creating an excellent experience for the customer.
  • Input call details into company software programs, following through to ensure the customer needs are met.
  • Participate in the weekly 24/7 “on call” rotation.
  • Effectively manage time to ensure all customer issues are taken care of promptly.
  • Stay organized and submit paper work for work performed, parts used and trip expenses.
  • Develops in-depth knowledge of company products.
  • Maintain a high level of professionalism, takes ownership of issues, and exceeds customer expectations.
  • Places an emphasis on improving our first call fix rate and reducing the amount of service trips made.
  • Work in production, when requested, thus developing complete knowledge of the products
  • Other tasks as assigned

Desired Skills and Experience:
  • Associate’s degree in a technical discipline; or a minimum of four years related experience or equivalent combination of education and experience.
  • Ability to problem solve.  Mechanical aptitude is strongly preferred.
  • Must be able to understand principles and theories of electronics, electrical circuitry, engineering mathematics, electronic and electrical testing, and physics.
  • Good communication, interpersonal and customer service skills.  Ability to directly interface with the customers and communicate pertinent issues in both one-on-one and group settings.
  • Ability to work onsite at customer locations; some travel required.
  • Ability to learn and possess advanced knowledge of company products and services.
  • Clean driving record and able to operate company vehicles.
  • Ability to pass a drug screening and physical.
  • Assist with the preparation and delivering training presentations to both small and large groups.
  • Computer skills, able to use ACT and Microsoft Word, Excel, Power Point, Outlook.

Compensation/Benefits:
  • Compensation based upon experience.                                                               
  • Paid holidays and vacation.
  • Medical insurance.
  • Dental Insurance.
  • Flexible Spending Accounts.
  • IRA program with company match.

Application Instructions:

To apply, please email your resume to HR@jungecontrol.com, and include “Service Support Technician” in the subject line.  To learn more about us visit www.jungecontrol.com

Applying for:

Service Support Technician

Junge Control Inc

(.DOC, .DOCX, .PDF, .RTF, .TXT, .ODT, .PAGES, .WPS up to 2MB)

Posted 11/29/17

Job ID: 31079179