Applications Scientist

Integrated DNA Technologies

JOB DESCRIPTION

IDT is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand that good data drives smart decisions. At IDT, we realize that although science may be uniform, people are unique. We promote a culture where engaged people are motivated and have opportunities to achieve their full potential, as part of one global team.

IDT is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

Job Title: Applications Scientist

Location: Coralville, IA ​*Mobile/Remote (On-Site/Work from Home Hybrid)*

Purpose statement:

The Applications Scientist provides professional customer service and technical support to IDT customers regarding product recommendations and end-use, provides experimental and assay design expertise for customers, and develops technical content and training.

Essential Functions:

  • Communicates with and supports customers to provide pre- and post-sales technical support for a growing product offering.

  • Troubleshoots product use and applications by using customer provided data and information, as well as IDT sales and manufacturing databases.

  • Answers all customer inquiries received by phone, email and chat.

  • Documents all incoming and outgoing customer interactions in IDT’s Customer Relationship Management (CRM) database.

  • Supports other IDT service departments and Sales through consultation or escalation of product questions, customer issues, and technical inquiries as needed.

  • Handles the intake and completion of custom design requests.

  • Resolves complaints by determining the cause of the problem, selecting and explaining the best solution to solve the problem, and expediting resolution to the customer’s satisfaction.

  • Uses available resources to formulate a timely and informed customer response; reaches out to appropriate resources as necessary if the customer concern falls outside range of expertise.

  • Presents technical information in regularly scheduled department meetings.

  • Contributes regularly to the growing database of technical information and reviews this information.

  • Demonstrates behavior consistent with the Integrated DNA Technologies Core Values.

  • Performs other duties as assigned. 

Education:

  • Bachelor’s degree in Biology, Chemistry, or related science field required; M.S or Ph.D. is preferred.

Professional Experience:

  • Previous experience in the life science industry, a research lab environment or relevant experience preferred.

  • Excellent computer skills that include Microsoft Office applications and proficiency in typing required.

Other Job Qualifications:

  • Ability to analyze data, identify key issues, and solve problems using critical thinking skills.

  • Skill to critically review and accurately interpret data provided by the customer during the troubleshooting process.

  • Ability to comprehend, interpret, and convey relevant scientific information.

  • Ability to search current scientific literature for potential relevant methods and techniques to acquire necessary information to fill technical gaps.

  • Ability to effectively communicate, both orally and in writing, to customers and colleagues.

  • Ability to multitask and adjust priorities in a quick paced environment.

  • Ability to keep key personnel informed and up-to-date of imminent issues.

  • Ability to probe skillfully to get the facts when others are averse to providing detailed information.

  • Ability to work independently or collaboratively in a group.

  • Adaptability to performing a variety of duties, often changing from one task to another without loss of efficiency or composure.

  • Ability to maintain both a high standard of courtesy and cooperation in dealing with co-workers.

  • Adaptability to accepting responsibility for the direction, control or planning of an activity.

Physical Requirements:

Exert up to 10lbs. of force occasionally and/or up to a minimal amount frequently

What We Offer: 

  • Generous Paid Time Off Accruals

  • 16 Hours PAID Volunteer Time Off

  • 10 Paid Holidays

  • Up to eight (8) weeks of 100% paid parental leave to eligible U.S. associates

  • 401(k) with Company Match

  • Medical, Dental, and Vision Insurance Options


Integrated DNA Technologies (IDT) conducts drug screens and background checks on applicants who accept employment offers.
 

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at 202.419.7762 or applyassistance@danaher.com to request accommodation.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Job ID: 75234

Posted 20 days ago

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